Front Office Associate

About the role

RAYUS Radiology is looking for a Front Office Associate to provide services to patients and referring professionals by answering phones, scheduling appointments, and greeting and registering patients in a cheerful, professional, and sincere manner. This is a part-time position, typically 30 hours per week, benefit eligible.

Schedule

• Four evening shifts (days vary) from 3:00 p.m.–9:00 p.m.
• Every Saturday with varying daytime hours

Responsibilities

• Greet and check in patients scheduled for imaging services; process payments and copays as needed
• Answer phones and handle calls in an efficient and friendly manner
• Field phone calls appropriately for Center Team Members
• Act as liaison between imaging technologists and patients waiting for exams, and relay messages regarding scanner status and other clinic information
• Maintain organization of the front office lobby area by straightening magazines, organizing coffee supplies and assisting with general office cleanup
• Order office supplies as needed
• Maintain supply of patient information sheets
• Push patient imaging via electronic interfaces
• Complete patient appointment confirmation calls and provide preparation instructions to patients
• Fax/scan reports, billing information, and medical release forms as requested
• Arrange transportation, interpreters, and hotel accommodations for patients when appropriate
• Enter and submit patient exam orders
• Verify patient exam orders match exam schedules
• Schedule referrals and ensure proper authorizations are obtained
• Schedule walk-in patients
• Process requests for image orders and CDs from both referring physicians and patients
• Maintain an up-to-date and accurate database of all current and potential referring physicians
• Verify patient's insurance coverage
• Pre-certify all patient exams with the patient's insurance company
• Obtain insurance authorizations
• Apply knowledge of insurance carriers (e.g. Medicare) and procedures that require waivers to obtain pre-authorization, if needed, prior to patient appointments
• Facilitate Release of Information (ROI) requests for patients, referring offices, other medical facilities, attorneys & insurance companies following Company guidelines
• Complete other tasks and projects as assigned

Requirements

• High School Diploma or equivalent
• One (1) year of Customer Service experience
• Proficient in using computer systems and typing
• Working knowledge of Microsoft Office Suite: Outlook, Word, Teams, Excel

Preferred qualifications

• Previous medical office experience
• Medical terminology and office background
• Insurance knowledge
• Bilingual

Benefits

Benefits (based on eligibility) include medical, dental and vision insurance, 401k with company match, life and disability insurance, tuition reimbursement, adoption assistance, pet insurance, PTO and holiday pay.