Front Office Associate
About the role
At Ideal Dental, we’re on a mission to revolutionize dental care—and we want you to be part of the journey! As one of North America's fastest-growing dental groups, we're driven by our vision to provide exceptional, comprehensive dental services all under one roof. Established in 2008, we’re proud to be clinician-founded and clinician-led, with a focus on patient-centered care and an unwavering commitment to innovation and growth.
As a Front Office Associate at Ideal Dental, you will play a key role in delivering exceptional care and support to both our patients and dental team. You’ll be empowered with the training, tools, and resources to advance your career while making a real difference in the lives of those you serve. Every day, you’ll help create beautiful smiles and contribute to the health and well-being of the community.
Responsibilities
- Welcome guests with a warm, friendly, first impression as their go-to point of contact
- Deliver outstanding customer service and ensuring each guest has a positive experience
- Efficiently managing appointment confirmations and adjusting schedules to keep things running smoothly
- Coordinating financial agreements and ensuring clarity for guests
- Maintaining a clear, organized, and inviting office environment for both the guests and team members
- Assisting with other tasks as needed to support the office and team
Requirements
To be a part of our team, you need to have a welcoming smile and positive attitude that makes every guest feel at home, exceptional communication and customer service skills to foster strong connections with guests, and a passion for serving and engaging with guests, ensuring their needs are met with care.
Note that DeNovo Offices, which are new acquired offices, may require travel.
Benefits
- Medical insurance
- Discounted dental benefits for the employee, their spouse, and dependent children
- Paid holidays
- Paid Time Off (PTO)
- 401K
- Employee scholarship program