Front Office Associate

About the role

As a Front Office Associate at Sagent Behavioral Health, you will be the first point of contact for patients and stakeholders, ensuring a positive and welcoming experience in every interaction.

Responsibilities

• Interacts with all patients and visitors with warmth and professionalism.
• Check-in patients for appointments, verify demographic information, provide paperwork, and collect payments.
• Schedule patient appointments and collaborate with providers using multiple computer systems.
• Participate in administrative tasks such as electronic filing, scanning, faxing, and mailing in a timely manner.
• Answer inbound and make outbound phone calls while responding to inquiries in a prompt and courteous manner, providing accurate information or triaging as appropriate.
• Maintain a clean and organized front desk and waiting room space by managing patient paperwork, office supplies, and other amenities.
• Handle patient concerns and crises with empathy and patience while collaborating with site leadership to resolve, as needed.
• Attend mandatory meetings and trainings.

Requirements

• A high school diploma or equivalent.
• Experience working in health care facilities and an interest in behavioral health preferred.

Physical requirements

Occasionally lift and move office supplies which can include reams of paper that weigh up to 50lbs.

Benefits

• Medical
• Dental
• Vision
• 401(k)
• Long Term Disability
• Short Term Disability
• Life Insurance
• PTO and paid holidays

Pay

This is a non-exempt position. Total earnings for this position will start at $16.00 hourly. Actual compensation may be determined by various factors such as licensure, experience, skillset, internal equity, schedule and/or location. Estimates are factored on a 1.0 FTE. Employees in these positions are W2.

Schedule

Monday through Friday 9:00AM - 5:30PM

Benefits

• Medical
• Dental
• Vision
• 401(k)
• Long Term Disability
• Short Term Disability
• Life Insurance
• PTO and paid holidays