Front Office Assistant - Ophthalmology

Skill Requirements

• Proficiency in using office equipment and technology
• Excellent communication skills
• Ability to schedule appointments and process medical records
• Knowledge of insurance and demographic information
• Experience in a clerical office or customer service setting

Essential Functions

• Schedules patient appointments according to practice specific protocols and patient preference
• Processes all requests for medical records according to policies and procedures
• Adheres to and ensures compliance with Orlando Health and department specific policies and procedures
• Answers telephone calls appropriately
• Maintains reasonable attendance and complies with Orlando Health policies
• Maintains compliance with legal issues, patient rights, and regulatory standards
• Participates in Quality Assurance/Quality Indicator activities as assigned
• Assists billing service as requested

Other Related Functions

• Processes pre-certification and authorization for office visit(s) when required
• Obtains accurate and complete patient demographic and insurance information
• Demonstrates competency in using office equipment and technology
• Maintains compliance with all Orlando Health policies and procedures

Qualifications

• High school graduate or equivalent

Benefits

• Tuition reimbursement
• Public Service Loan Forgiveness (PSLF)
• Ledgership development programs
• Comprehensive medical, dental, vision, free virtual visits, and well-being programs
• Up to 5% employer match on retirement contributions
• Four weeks of paid parental leave, PTO, and flexible leave options
• Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance

Pay

• $18.00 - $20.00 per hour

Schedule

• Monday - Friday
• 8:00 AM to 5:00 PM