Front Office Assistant - Internal Medicine/Tampa

Schedule

Monday - Friday 6:50am - 4:00pm

Department

Internal Medicine

Location

17417 Bridge Hill CT Tampa FL

Job Summary

The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.

Why Florida Medical Clinic Orlando Health?

• Tuition reimbursement

• Public Service Loan Forgiveness (PSLF)

• Ledgacy development programs

• Comprehensive medical, dental, vision, free virtual visits, and well-being programs

• Up to 5% employer match on retirement contributions

• Four weeks of paid parental leave, PTO, and flexible leave options

• Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance

Essential Functions

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.

• Obtains accurate and complete patient demographic and insurance information.

• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.

• Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.

• Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.

• Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.

• Interacts with patients and families in a professional manner.

• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.

• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• Participates in Quality Assurance/Quality Indicator activities as assigned.

• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.

• P Practices the efficient use of supplies.

• Affords billing service as requested.

Education/Training

High School graduate or equivalent.

Licensure/Certification

None.

Experience

Six (6) months experience in a clerical office, or general business, and/or customer service setting.