Front Office Assistant - Cardiology / Tampa

Schedule

Monday - Friday 8:00am - 5:00pm

Department

Cardiology

Location

2727 W Dr Martin Luther King Blvd Tampa FL

Position Summary

The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.

Why Florida Medical Clinic Orlando Health?

• Education & Career Growth - Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.

• Health & Wellness - Comprehensive medical, dental, vision, free virtual visits, and well-being programs.

• Financial & Retirement - Up to 5% employer match on retirement contributions.

• Work-Life Balance - Four weeks of paid parental leave, PTO, and flexible leave options.

• Family & Pet Support - Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.

Essential Functions

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.

• Obtains accurate and complete patient demographic and insurance information.

• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.

• Adheres to assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.

• Demonstrates competence in use of office equipment, technology, and answers telephone calls appropriately.

• Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.

• Interacts with patients and families in a professional manner.

• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.

• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• Participates in Quality Assurance/Quality Indicator activities as assigned.

• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.

• P Practices the efficient use of supplies.

• Affords assistance to Billing Service as requested.

Qualifications

• High School graduate or equivalent.

• Licensure/Certification: None.

• Experience: Six (6) months’ experience in a clerical office, or general business, and/or customer service setting.