FRONT OFFICE ASSISTANT I - STOCKTON

About the role

The Front Office Assistant I performs a variety of general clerical duties and special projects in a medical office setting.

Responsibilities

• Greets and checks in patients, including handing out questionnaires/files, scanning insurance cards, and collecting co-payments.
• Assists and educates patients on MyChart and Self-Service Stations.
• Schedules appointments for patients.
• Answers phone calls and responds to requests appropriately.
• Calls patients to remind them of upcoming appointments and changes to providers’ schedules.
• Verifies and updates patient insurance and billing discrepancies.
• Informs and refers patients of NEMS’ services and programs.
• Conducts periodic updates of demographic, registration items, and financial data.
• Transfers and triages patients to the Medical Clinic team.
• Receives, sorts, and routes daily mail.
• Prepares and sends out mailings.
• Assists in outreach projects.
• Reviews, responds to, or forwards patient portal messages to ensure completion.
• Complies with HIPAA protocols and obtains proper consent.
• Covers and rotates to other clinic sites or medical departments as required.
• Participates in achieving organizational and CAHPS goals.
• Performs other job duties as required by manager/supervisor.

Requirements

• Completion of a high school diploma or equivalent required.
• Proficient in computers.
• Strong communication, customer service skills, and attention to detail.
• Prior customer service experience preferred.
• Prior experience in a medical field is a plus.

Language

• Must be able to fluently speak, read, and write English.
• Fluency in Chinese (Cantonese and/or Mandarin), Vietnamese, Spanish, or other languages may be required depending on location.
• Fluency in other languages is an asset.

This is an FLSA Non-exempt position and is not an OSHA high-risk position.