Front Office Assistant (FOA) – Family Practice

Total Rewards: OSF HealthCare is dedicated to providing Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition, and well-being offerings focused on the whole person.

Pay

Expected pay for this position is $17.66 - $19.63/hour. Actual pay will be determined by experience, skills, and internal equity.

Schedule

This is an hourly position with no nights, weekends, or holidays.

Benefits

• BCBS Medical, Dental, and Vision coverage
• Tuition reimbursement for further education
• 401k with a $1 per $1 match on the first 5% of salary
• Great work-life balance

About the Role

The Front Office Assistant provides exceptional customer service throughout interactions with patients, families, and their support systems. As the face of the office, their role is crucial in creating a patient-first environment and ensuring an excellent first impression of OSF’s services.

Responsibilities

• Perform a variety of reception and clerical duties in a medical practice front office
• Adhere to department guidelines for scheduling and registration
• Work collaboratively with patients, providers, office staff, and insurance companies to meet patient needs
• Communicate with insurance companies to determine patient benefits and complete prior-authorizations
• Handle incoming and outgoing patient calls
• Collect co-pays and schedule appointments and procedures for patients

Requirements

• High school diploma or GED equivalent
• Customer service experience
• Typing, filing, and telephone skills
• Basic proficiency in Microsoft applications
• Excellent customer service skills

Preferred Qualifications

• Basic knowledge of medical terminology, ICD-10, and CPT codes
• Experience with Electronic Medical Records (EMR)