Front Office Assistant Family Practice

Benefits

OSF HealthCare offers a comprehensive and market‑competitive total rewards package that includes benefits, compensation, recognition, and well‑being offerings focused on the whole person and tailored to each Mission Partner’s stage of life and career.

Pay

Expected pay for this position is $17.66 – $19.63 per hour. Actual pay will be determined by experience, skills, and internal equity. This is an hourly position.

About the role

The Front Office Assistant provides exceptional customer service throughout their interaction with patients, families, and their support systems. They are the face of the office and their interaction with the patient/family is important in creating a patient‑first environment. This creates an excellent first impression of OSF’s services to patients, families, and other external customers over the phone or in person. Performs a variety of reception/clerical duties in a medical practice front office and adheres to department guidelines for scheduling and registration. Works collaboratively with patients, providers, office staff, and insurance companies to ensure that patient needs are met. Communicates with insurance companies to determine patient benefits, completes prior‑authorizations, and is responsible for incoming and outgoing patient calls, co‑pay collection, appointment and procedure scheduling for patients.

Responsibilities

• Provides exceptional customer service throughout interactions with patients, families, and their support systems.
• Serves as the face of the office, creating a patient‑first environment and excellent first impression of OSF’s services over the phone or in person.
• Performs a variety of reception/clerical duties in a medical practice front office and adheres to department guidelines for scheduling and registration.
• Works collaboratively with patients, providers, office staff, and insurance companies to ensure patient needs are met.
• Communicates with insurance companies to determine patient benefits.
• Completes prior‑authorizations.
• Handles incoming and outgoing patient calls.
• Collects co‑pays.
• Schedules appointments and procedures for patients.

Qualifications

• Required: High School or GED equivalent education.
• Required: Customer service experience.
• Required: Typing, filing, and telephone skills.
• Required: Basic Microsoft application proficiency.
• Required: Excellent customer service skills.
• Preferred: Basic knowledge of medical terminology, ICD‑10, and CPT codes.
• Preferred: Electronic Medical Record experience.