Front Office Assistant - Family Practice

About the role

Provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.

Responsibilities

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
• Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
• Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
• Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
• Interacts with patients and families in a professional manner.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Qualifications

• High School graduate or equivalent.
• Six (6) months experience in a clerical office, or general business, and/or customer service setting.

Benefits

• Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.
• Comprehensive medical, dental, vision, free virtual visits, and well-being programs.
• Up to 5% employer match on retirement contributions.
• Four weeks of paid parental leave, PTO, and flexible leave options.
• Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.

Schedule

Full Time - Monday - Friday - 8:00 AM to 5:00 PM or 9:00 AM - 6:00 PM with an occasional Saturday.