Front Office Assistant - Endocrinology

About the role

Department: Endocrinology. Full‑time schedule: Monday‑Thursday 8:00 AM‑5:00 PM, Friday 8:00 AM‑2:00 PM. Must be able to travel to Wesley Chapel and Zephyrhills. The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.

Responsibilities

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre‑certification and authorization for office visit(s) when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
• Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
• Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
• Demonstrates a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
• Interacts with patients and families in a professional manner.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.
• Participates in Quality Assurance/Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
• Practices the efficient use of supplies.
• Assists billing service as requested.

Qualifications

• Education/Training: High School graduate or equivalent.
• Licensure/Certification: None.
• Experience: Six (6) months experience in a clerical office, or general business, and/or customer service setting.

Benefits

• Education & Career Growth – Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.
• Health & Wellness – Comprehensive medical, dental, vision, free virtual visits, and well‑being programs.
• Financial & Retirement – Up to 5% employer match on retirement contributions.
• Work‑Life Balance – Four weeks of paid parental leave, PTO, and flexible leave options.
• Family & Pet Support – Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.