Front Office Assistant- Community Internal Medicine

About the role

Performs a variety of front office duties for the medical practice.

Responsibilities

• Greet and assist all patients and visitors
• Secure accurate insurance and demographic information from the patient to be entered into computer system
• Answer and route incoming telephone calls as needed
• Assist patients with questions regarding insurance rules and billing practices
• Assist with patient check out and scheduling of any ordered diagnostic procedures or future appointments
• Perform medical records duties such as filing, scanning and send outs as required

Requirements

• Education: High school graduate or GED equivalent required
• Experience: Minimum of 1 year front office and/or medical records experience in physician office or similar setting required
• Must be able to use a computer and be familiar with Medical Office programs including EMR systems
• Basic knowledge of Microsoft Office and internet applications required
• Basic knowledge of medical terminology required
• Must possess excellent interpersonal and customer service skills

Qualifications

• Requires a detailed working knowledge of modern administrative practices and procedures
• Must be knowledgeable of system and department policies and be familiar with the interaction of other departments and physician offices for referral purposes
• Must have strong working knowledge of computer operations as they relate to the department
• Must have the ability to learn Meditech, and applicable practice EMR system
• Must exercise an extremely high degree of initiative and judgment in carrying out assigned responsibilities
• Must maintain professionalism and confidentiality with all patient relations