Front Office Assistant

The Description Oral and Facial Surgery of East Alabama and West Georgia- Opelika is seeking a friendly, detail-oriented Front Office Assistant to join their patient-focused team. Their mission is to provide an exceptional experience for every patient, from initial contact to post-treatment follow-ups.

Responsibilities

• Verify insurance benefits, calculate patient portions, and determine pre-pay amounts for consultations and surgeries.
• Accurately enter and manage patient information using EMR systems.
• Discuss treatment plans and financial responsibilities with patients and collect payments as needed.
• Answer and manage a high-volume, multi-line phone system with professionalism and warmth.
• File and follow up on insurance claims, ensuring proper documentation for timely processing.
• Schedule and confirm clinical and surgical appointments.
• Greet patients warmly upon arrival and assist with check-in and check-out processes.
• Prepare patient charts and maintain daily schedules for the clinical team.
• Maintain a clean and organized front desk area while multitasking efficiently.
• Collaborate with team members to ensure a smooth and positive patient experience.

Requirements

• Previous receptionist or front office experience in a dental or oral surgery office preferred but not required. We are willing to train!
• A high school diploma or equivalent.
• Excellent communication and customer service skills.
• Strong attention to detail and ability to stay organized in a busy environment.
• A positive attitude and a willingness to learn and support the team.

Benefits

• Medical, dental, and vision insurance.
• Life insurance.
• Short- and long-term disability coverage.
• Paid time off (PTO).
• 401(k) plan with company match.