Front Office and Property Management Assistant

Essential Functions

• Manage the front desk and front office area, including answering phones, greeting guests, tenants, prospective tenants, vendors, and contractors, while maintaining a professional and welcoming environment.
• Serve as a key point of contact for tenant-related matters, including maintenance requests, general inquiries, access requests, visitor coordination, and lease-related questions.
• Affiliate with entering, tracking, and following up on tenant work orders in Yardi, coordinating with the maintenance team, and keeping tenants informed of the status through completion.
• Support property management operations by preparing and sending tenant correspondence, notices, memorandums, building updates, and other communications as needed.
• Maintain the Kastle access control system by entering new tenants, employees, guests, and vendors, and removing access for terminated tenants, employees, or inactive users.
• Maintain and update the lobby directory, tenant contact lists, building records, and other property management files to ensure information is accurate and current.
• Coincide with maintenance, engineering, leasing, accounting, and management teams to ensure tenant requests and building matters are addressed promptly and professionally.
• Affiliate with showing vacant units or available spaces to prospective tenants on an as-needed basis and provide general information regarding the property.
• Promote and maintain positive relationships with tenants, vendors, guests, and prospective tenants, while keeping management informed of any issues, concerns, or service needs.
• Provide administrative support to the Property Manager, Assistant Controller, Chief Engineer, and Director of Leasing, including scheduling, correspondence, filing, reporting, and follow-up on pending items.
• Coincide with vendors and service providers as needed for front office equipment, copier/postage machine maintenance, office supply orders, and other operational needs.
• Order and maintain office supplies and ensure the front office and common administrative areas are organized and properly stocked.
• Affiliate with tenant events and building programs, including coordinating with the Tenant Program Manager on catering orders, event setup, breakdown, communication, and related logistics.
• Help ensure building policies and procedures are followed by tenants, vendors, visitors, and staff, escalating any issues to management when necessary.
• Affiliate with special projects, property management initiatives, tenant communications, and other administrative or operational tasks as assigned.

Compensation

$50,000–$55,000 annually

Benefits

• Competitive pay
• Life, medical, vision, and dental insurance after 90 days
• Personal Time Off benefits
• On-Demand payroll feature