Front Office Agent - Tides Beach Club

About the role

Tides Beach Club is seeking a full-time seasonal Front Desk Agent to join their team. Located just steps from the sand, Tides Beach Club is a charming oceanfront destination known for its relaxed coastal style and warm, personalized hospitality.

Responsibilities

• Provide telephone services for guests, vendors, and all incoming inquiries and direct calls to the appropriate personnel.
• Adhere to all provided KRC service scripts when addressing guests in person or over the phone.
• Greet and welcome all guests in a professional and hospitable manner.
• Interact with guests in a respectful, cheerful, and polite manner.
• Engage to ensure we are meeting all guests’ needs.
• Direct guests as they arrive into the main lodge or onto the property accordingly.
• Check in guests upon arrival and securely provide them with a room key.
• Communicate all necessary property and area information for them to have a successful stay.
• Verify guests' identification upon check in and as needed upon room key requests.
• Verify guest payment method at check in and check out. Complete the necessary authorization upon check in, and final processing of payment upon check out.
• Have full knowledge of all parking options on property.
• Be informed of all events taking place on property.
• Assist guests in getting luggage to their rooms.
• Work closely with drivers and front desk agents to maximize guest experience.
• Be fully knowledgeable of guest charges and fees and be able to explain fees and charges to guests.
• Monitor guest accounts and post necessary charges as they occur.
• Monitor guest room charges posted by the restaurant and through group events.
• Review accounts and charges with guests during the checkout process.
• Print a final folio for guests review prior to collecting final payment.
• Monitor and assign rooms in guest services system as reservations come in.
• Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
• Work closely with concierge when appropriate and necessary.
• Maintain the lobby and sitting area including bottled water, fruit, cookies, and snacks are replenished and maintained.
• Fix any uncleanliness, waste, newspapers/brochures, etc.

Qualifications

• Ability to remain standing for up to a 10-hour shift.
• Ability to remain in a stationary position for up to a 10-hour shift.
• Ability to move and lift up to 50 lbs.
• Ability to walk the property and grounds frequently throughout shift.
• Ability to move up and down stairs regularly.
• Ability to bend, crouch, and kneel frequently and repetitively during a shift.
• Ability to use repetitive manual dexterity.
• Ability to view a computer screen for majority of shift length.
• Ability to move quickly based on guest needs.
• Ability to communicate and exchange information effectively.
• Ability to read, write, understand, and speak English.

Benefits

• Employer-subsidized medical, dental, and vision insurance.
• Company-funded $25K in complimentary life insurance and $1K/mo. in disability.
• Optional Disability, Life and AD&D, Critical Illness, and Accident Insurance options.
• Additional Health & Wellness benefits including prescription and gym membership discounts.
• Generous Paid Time Off package including Employer Paid Leave plus immediate Paid Vacation accruals.
• Flexible and understanding work-life equality.
• Family Matters Program of 3+ months paid parental leave for new parents.
• 401k employer match, up to 4% of salary.
• Competitive wages with ongoing market analysis with annual performance evaluations and compensation adjustments.
• Discounted employee and immediate family hotel rates as low as $59 per night at EOS Hospitality portfolio locations.
• Food and Beverage discount of 50% Off at EOS Hospitality portfolio locations.
• Gold Card annual complimentary restaurant allowance for managers.
• Discounted lodging rates from New England Inn & Resort Association partners.
• Customized learning opportunities for all employees.
• Annual conferences, mentorships, scholastic reimbursements, internships, and company-funded leadership development opportunities.
• Relocation assistance to temporary employer housing.
• Incentive opportunities for both hourly and managerial roles.
• Supportive, open workplace culture.
• Company-funded Employee Assistance Program for life and mental health resources.