Assistant Front Office Manager - Inn on Biltmore Estate

About the role

The Inn Assistant Front Office Manager will be responsible for overseeing day-to-day operations of the Front Office team at The Inn on Biltmore Estate, including Front Desk, PBX, Concierge, Chateau Tier, Guest Services, and Hotel General Cashiering. The Assistant Front Office Manager reports to the Front Office Manager and ensures the Front Office operates effectively, ensuring The Inn and Forbes standards of service and quality are consistently emphasized and maintained.

Responsibilities

• Investigate and resolve service inquiries from guests in a timely, efficient and service‑oriented manner.
• Serve as the Manager on Duty (MOD) during shift and proactively work with other departments to anticipate and/or resolve guest‑related issues/needs with quality service in mind.
• Provide guests with personal service and attention that exceeds their expectations.
• Direct and coordinate the activities of the Front Office team.
• Provide coaching and employee development to ensure consistent guest and employee satisfaction.