Front Office Agent - Seasonal
About the role
Hyatt Regency Frisco is conveniently located 25 minutes north of Dallas with 303 guestrooms and 27,500 square feet of event space. The 18-story hotel is situated in the heart of Frisco, TX at the Stonebriar Centre, just steps from Dr. Pepper Stadium, FC Dallas / Toyota Stadium, Frisco Discovery Center, and many entertainment choices and dining options. Front Office associates are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquiries.
Responsibilities
- Manage guest registration process
- Communicate hotel services and promotions to guests
- Process forms of payment
- Respond to guest inquiries
- Create positive guest experiences through casual conversation and service
Qualifications
- A true desire to satisfy the needs of others in a fast-paced environment
- Refined verbal and written communication skills
- Ability to stand for long periods of time
- Previous customer service experience required
Benefits
- Free meals in colleague cafeteria for every shift worked
- Free on-site parking
- Discounted and complimentary hotel room nights
- Medical, Dental, Vision Insurance (Full-Time colleagues)
- Flexible Spending Account (Full-Time colleagues)
- Retirement Savings Plan
- Basic Life Insurance
- Generous PTO earned
- Opportunities to work around the world with Hyatt Hotels and Resorts
Schedule
This is a seasonal position that requires open availability, including AM/PM shifts, weekends, and holidays.