Front Office Agent - Winter Seasonal

About the Role

As a Seasonal Front Office Host at Park Hyatt Beaver Creek Resort and Spa, you will be one of the first and last points of contact for our guests, playing an important role in delivering the personalized, thoughtful service Park Hyatt is known for. This highly visible, guest-facing position is ideal for someone who enjoys connecting with people, anticipates guest needs, and thrives in a fast-paced luxury resort environment.

With sweeping views from the base of Beaver Creek Mountain, Park Hyatt Beaver Creek offers a luxurious year-round escape near Vail Valley, Colorado. Our ski-in/ski-out location in the heart of Beaver Creek Village is adjacent to the ski school and home to winter activities like skiing, snowmobiling, and snowshoeing. In summer, guests enjoy fly fishing, river rafting, and scenic hiking trails—all just outside our doorstep.

Responsibilities

• Welcome guests and assist with the registration and departure process.
• Communicate hotel services and promotions to enhance guest experiences.
• Process forms of payment and respond to guest questions and requests.
• Partner with colleagues across the hotel to create a seamless guest experience.
• Ensure each guest feels genuinely cared for throughout their stay.

Qualifications

• A genuine desire to care for others and create memorable guest experiences.
• Strong verbal and written communication skills.
• Ability to remain composed, welcoming, and attentive in a fast-paced environment.
• Strong attention to detail and a commitment to personalized service.
• Ability to work collaboratively as part of a team.
• Ability to stand for extended periods of time.
• Flexibility to work a seasonal schedule, including weekends and holidays as business needs require.

Pay

The rate for this position is $20.50 per hour, plus uncapped commission.

Benefits

• Discounted and Friends & Family Room Rates
• Medical, Prescription, Dental, and Vision Insurance (after 30 days for full-time colleagues)
• Paid Time Off
• Free meals in our employee cafeteria
• Use of the onsite fitness center
• Excellent training and career growth opportunities
• Discounts at various retailers—Apple, AT&T, Verizon, Headspace, and many more
• Ski Pass