Front Office Agent - Cottages at Cabot Cove

About the role

Cottages at Cabot Cove is seeking a part-time seasonal Front Desk Agent to join their team! Tucked away in the heart of Kennebunkport, Cottages at Cabot Cove offers a charming, coastal escape where personalized service and attention to detail define the guest experience.

Responsibilities

• Provide telephone services for guests, vendors, and all incoming inquiries and direct calls to the appropriate personnel.
• Adhere to all provided KRC service scripts when addressing guests in person or over the phone.
• Greet and welcome all guests in a professional and hospitable manner.
• Interact with guests in a respectful, cheerful, and polite manner.
• Engage to ensure we are meeting all guests’ needs.
• Direct guests as they arrive into the main lodge or onto the property accordingly.
• Check in guests upon arrival and securely provide them with a room key.
• Communicate all necessary property and area information for them to have a successful stay.
• Verify guests' identification upon check in and as needed upon room key requests.
• Verify guest payment method at check in and check out. Complete the necessary authorization upon check in, and final processing of payment upon check out.
• Have full knowledge of all parking options on property.
• Inform yourself of all events taking place on property.
• Absorb and share information with guests regarding guestroom availability.
• Maintain the lobby and sitting area including replenishing and maintaining items such as bottled water, fruit, cookies, and snacks.
• Fix any uncleanliness, waste, newspapers/brochures, etc.

Requirements

• Ability to remain standing for up to a 10-hour shift.
• Ability to remain in a stationary position for up to a 10-hour shift.
• Ability to move and lift up to 50 lbs.
• Ability to walk the property and grounds frequently throughout shift.
• Ability to move up and down stairs regularly.
• Ability to bend, crouch, and kneel frequently and repetitively during a shift.
• Ability to use repetitive manual dexterity.
• Ability to view a computer screen for majority of shift length.
• Ability to move quickly based on guest needs.
• Ability to communicate and exchange information effectively.
• Ability to read, write, understand, and speak English.

Qualifications

• High school diploma or equivalent.
• Previous customer service experience preferred.
• Knowledge of hotel guest services/property management system.
• Basic computer skills.

Skills

• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Attention to detail.
• Customer service orientation.

Benefits

Job Summary: Not specified.

Pay

Not specified.

Schedule

Part-time seasonal schedule.