Front Desk Agent - Togwotee Mountain Lodge

Responsibilities

• Greet and provide customer service to guests while anticipating their needs.
• Supply guests or travelers with directions, travel information, and other details such as available services and points of interest.
• Book reservations, rentals, and coordinate registration.
• Operate a register and/or software system to complete cash and credit card transactions.
• Answer phone calls and emails and deliver messages as needed.
• Maintain excellent customer service and a positive attitude toward guests, customers, clients, and co-workers.
• Coordinate resolution of guest concerns.
• Communicate closely with all departments to ensure a seamless guest experience.
• Job duties may change or new ones may be assigned without formal notice to meet business needs.

Requirements

• Previous guest services experience required.
• Previous cash handling experience preferred.
• Demonstrates excellent customer service skills.
• Demonstrates interpersonal and communication skills, both verbal and written.
• Demonstrates organizational skills, accuracy, and attention to detail.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth.