Front Desk Agent - Lodge Tower

At East West Hospitality, our vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve.

About the role

As a Front Desk Agent at Lodge Tower, you'll be the first impression of our organization, creating a welcoming and seamless experience for every guest, client, or visitor. This role blends customer service, communication, and problem-solving to ensure daily operations run smoothly while building positive relationships and representing our brand with professionalism and warmth.

Responsibilities

• Welcome guests with warm, personalized service while maintaining a clean, organized, and inviting front desk and lobby.
• Manage guest arrivals, departures, reservations, payments, and folios, while reviewing daily guest information and special requests.
• Handle guest inquiries and concerns by phone, email, and in person; provide accurate information and local recommendations and resolve issues promptly.
• Coordinate with Housekeeping, Maintenance, and other departments to ensure guest needs are handled efficiently, including clear communication and shift handoffs.
• Support breakfast, coffee, and après service with setup, replenishment, presentation, cleanliness, and breakdown, while jumping in wherever needed to keep daily operations running smoothly.

Qualifications

• Guest-Focused & Service-Minded – Genuinely enjoys helping people and creating a warm, personalized experience for every guest.
• Strong Communicator – Communicates clearly and professionally with guests, coworkers, and other departments while maintaining a positive, welcoming demeanor.
• Adaptable & Team-Oriented – Comfortable shifting priorities, jumping in where needed, and contributing in a hands-on environment where teamwork matters.
• Organized & Detail-Oriented – Accurately manages reservations, guest requests, payments, and daily tasks while keeping guest-facing areas polished and organized.
• Dependable & Proactive – Reliable and punctual, with the initiative to anticipate guest needs, solve problems, and take action without always being asked.

Requirements

• Customer Service Experience – Previous hospitality, hotel, retail, restaurant, or other customer-facing experience preferred.
• Technology Skills – Comfortable learning and using property management or reservation systems, email, and basic office technology.
• Professional Communication – Strong verbal and written English skills with the ability to interact professionally with guests and team members.
• Schedule Flexibility – Ability to work mornings, evenings, weekends, and holidays based on business needs.
• Physical Ability – Ability to remain on your feet for extended periods and perform light lifting, stocking, setup, and breakdown associated with front desk, breakfast, coffee, and après service.

Benefits

• Comprehensive benefits package including a 401(K) Plan with discretionary employer match.
• Career Development Trainings to enhance your skills.
• Discounts at Eye Pieces and Venture Sports, and corporate savings through Perk Spot.
• Sabbatical Program and $500 Referral Program.
• Employee Assistance Program for overall well-being.
• Complimentary employee parking, ski pass benefit, onsite gym access, breakfast during shifts, and après treats.

Pay

$22/hour + the opportunity to earn commissions.

Schedule

Full-time, year-round. Shifts available: 7:00am - 3:00pm or 3:00pm - 11:00pm.

Location: Lodge Tower, Vail, CO. Job start date: 8/20/2026.