Front Office Administrative Assistant

Why Heartland Dental? Heartland Dental believes that to provide exceptional lifetime care for patients, we must hire and grow team members who will support the business and clinical needs of each supported dental office and foster a strong team-building culture. As a Business Assistant, you’ll work in an environment that encourages learning, team cohesion, and puts patients first. Supporting our front office, you’ll be surrounded by camaraderie and partnership—where patients come first, and continuous learning is encouraged. Heartland Dental was recently recognized by Newsweek for two awards: America’s Greatest Workplaces and America’s Greatest Workplaces for Diversity in 2024, achieving a 5-star rating in a nationwide study of 1.5 million companies.

About the Role

• Greet and welcome patients as they enter the office to create a great first impression of our team
• Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies
• Utilize Dentrix for patient scheduling and records
• Schedule and confirm appointments for multiple providers in the office
• File patient insurance claims and follow up on outstanding claims, verification of benefits, and explanation of coverage
• Post insurance and patient payments and process accounts receivables
• Review treatment plan fees and payment options with patients
• Partner with the providers and team to implement Heartland Dental systems to optimize office potential

What You’ll Gain

• Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO (paid time off)
• Front-loaded education and training, providing you the opportunity to develop to your full potential
• Opportunity to be a part of a secure company with 20+ years of industry-leading experience that provides a stable career with unlimited growth potential
• Access to on-demand Daily Pay

About Gilmore Dental Care

Gilmore Dental Care, like each Heartland Dental supported office, is unique to the community and the patients they serve. Join a 4-person team that thrives on collaboration, communication, and community.

• Fun, welcoming atmosphere, with a strong team focus

Schedule

• Full-time
• Monday/Thursday: 7:30 AM – 5:00 PM
• Tuesday: 10:30 AM – 7:00 PM
• Wednesday: 8:30 AM – 6:00 PM
• Friday: 7:30 AM – 3:00 PM
• Weekends off

We're located at: 3075 W Dove Valley Rd Ste 101, Phoenix, Arizona 85085.

Requirements

• Experience working in a fast-paced and customer-centric environment
• Excellent communication and organizational skills
• Position will have access to minimum PHI necessary for performing job-related functions; regular HIPAA training, aligning with the specific role and responsibilities, will be required; and the individual will need to protect PHI and maintain data safeguards

Preferred Qualifications

• 1+ years of experience in a dental or medical setting, front office, or customer service experience preferred
• 1+ years of experience with insurance billing and accounts receivable
• Dentrix or other dental software experience
• Ability to learn and take on challenges

Physical Requirements

• Ability to perform essential duties satisfactorily with or without reasonable accommodation
• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times
• Availability to attend virtual training sessions (or in-person) periodically throughout the year

As part of our commitment to maintaining a safe and healthy environment for both team members and patients, a tuberculosis (TB) test is required for all new hires in dental office positions. This is a standard requirement for dental office roles and must be completed prior to starting employment. (Not applicable in FL & TN.)