Front of House- Solon

We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Use

• for any list of duties/requirements/benefits, and

  for prose. Do NOT repeat job title as heading. Do NOT put Job ID/requisition numbers as headings. Remove boilerplate etc. Preserve all substantive info. Include a section only when posting has real, specific content for it—never emit heading with filler placeholder. Prefer few substantive sections over many thin ones. We need to parse the posting: It's a Front of House team description, includes summary/objective, hospitality standards, core values, essential functions, role specifics (bartender, server/events, host), competencies, work environment, physical demands, position type and expected hours, travel, preferred education and experience, other duties. We need to map to sections: About the role (summary/objective), Responsibilities (list of duties per role), Requirements (preferred education/experience, certifications, legal age, etc.), Qualifications (maybe core values/hospitality standards?), Skills (competencies), Benefits (none mentioned), Pay (none), Schedule (position type and expected hours). Also maybe Work Environment and Physical Demands could be part of Responsibilities or separate? But we only have allowed headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can choose to include only those with substantive content. Benefits, Pay not present => omit. Schedule present => include Schedule section. Work Environment and Physical Demands could be part of Responsibilities or maybe Qualifications? But we can include them under Responsibilities as they describe duties/conditions. However we need to preserve all substantive info; we can embed them in

  under Responsibilities or maybe create a separate section like "Work Environment" but not allowed heading. So we must fit into allowed headings. Thus we can have:

  About the role

  ... summary/objective ...

  Responsibilities

  • ... list of duties ...
  We need to include hospitality standards, core values, essential functions, role-specific duties, competencies, work environment, physical demands. Could be many list items.

  Requirements

  • ... preferred education/experience, legal age, IPACT certification if in Iowa, etc.

  Qualifications

  maybe core values and hospitality standards? Or we could put core values under Qualifications. But we already used About the role for summary; Responsibilities for duties; Requirements for education/experience; Qualifications for core values/hospitality standards/ competencies? But we also have Skills heading for competencies. So we need to decide. We have Competencies section: Customer Focused, Positive attitude, Team player, Detail oriented, etc. That fits Skills. Thus: - About the role: summary/objective paragraph. - Responsibilities: list of duties (including hospitality standards? maybe not; hospitality standards are more about behavior expectations; could be part of Responsibilities or Qualifications. But we have Qualifications for core values/hospitality standards? Let's think: The posting includes "Big Grove Hospitality Standards" and "Core Values". Those are like expectations/qualifications. Could be placed under Qualifications. Thus:

  Qualifications

  • ... hospitality standards items ...
  • ... core values items ...

  Skills

  • ... competencies list ...

  Schedule

  ... position type and expected hours ...

  We also need to include Work Environment and Physical Demands somewhere. Could be under Responsibilities as part of duties (like "Work environment: fast-paced, customer-focused...") or under Qualifications? Probably Responsibilities. Thus Responsibilities list items will include: delivering relentless hospitality, preparing/serving beverages, understanding menus, maintaining bar, etc., plus work environment details, physical demands. We must preserve all substantive info; not invent or summarize away detail. Must not omit any details. So we need to include each piece of info. Let's extract details: Summary/Objective paragraph: "Our Front of House team is accountable for providing amazing experiences for our guests. This is achieved through what we call Relentless Hospitality. Our Front of House positions should exuberate our hospitality standards, listed below. If you read them and get excited about creating this kind of culture with a really great group of people- please apply to join the team!" Then list of Hospitality Standards (many bullet-like sentences). We need to preserve them as list items. Then Core Values list: Set the Tone, Thirst for Improvement, We Care, Practice Candor, Passion Driven. Then Essential Functions: Reasonable accommodations may be made... (but that's boilerplate? It's about accommodations; maybe we keep as part of Responsibilities? It's substantive but could be considered boilerplate? It's a standard statement; but we should preserve unless it's boilerplate like EEO. It's not explicitly cookie/navigation/legal/EEO/equal-opportunity/scam-warning. It's about reasonable accommodations; could be kept. However we might consider it as part of Responsibilities? It's a statement about accommodations; we can keep as a paragraph. Then "Every FOH position has slightly different job duties. Here are the top for each role:" then details for Bartender, Server/Events, Host. We need to preserve each duty. Then Competencies list: Customer Focused, Must be able to solve problems, Positive attitude, Team player approach, Detail oriented, Thorough and Organized, Be high performing with the ability to look at business as a whole, communicate with all people, collaborate with all departments, work to solve organizational problems, and accomplish goals. Contribute to and exemplify Big Grove values, vision, standards, and culture. Then Work Environment paragraph. Then Physical Demands paragraph with bullet-like details. Then Position Type and Expected Hours of Work: "We are hiring both Full time and Part time positions. Hours of work/ days may vary from week to week. Schedules will be posted 2 weeks prior to allow time for employees to be informed of work requirements. The business is open 7 days a week during many different parts of the day. Evening and weekends are a key requirement." Then Travel: "No travel is expected for this position." Then Preferred Education and Experience: "High school diploma or equivalent. 1 year of related experience working in a high volume restaurant or taproom preferred. If starting as a server or bartender, you must have prior serving or bartending experience. Must be of legal age to serve and bartend per state law Must have current IPACT certification if located in Iowa; we will have other alcohol training in other states" Then Other Duties: note about job description not comprehensive. We need to remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The "Other Duties" paragraph is not boilerplate; it's a note about job description not comprehensive; we should keep? It's substantive? It's a disclaimer but not EEO. Probably keep. We also need to remove duplicated lines: I see some duplicated? Not obvious. Now we need to format. We'll produce:

  About the role

  Our Front of House team is accountable for providing amazing experiences for our guests. This is achieved through what we call Relentless Hospitality. Our Front of House positions should exuberate our hospitality standards, listed below. If you read them and get excited about creating this kind of culture with a really great group of people- please apply to join the team!

  Responsibilities

  • Delivering Relentless Hospitality to all guests seated at the bar is fundamental to this role. From the initial welcome to close out- you are accountable for the experience of that guest.
  • Responsible for preparing and serving a variety of beverages for the bar and restaurant.
  • Ensure that drinks are made accurately and consistently according to recipes, correct glassware is being used and that it is clean, and beers are being poured properly.
  • Have an in-depth understanding of our food and beverage menus.
  • Understand different types of alcohol and how to serve them responsibly.
  • Stay up to date on all the latest beer and menu releases.
  • Keep the bar full & organized of all inventory of alcohol, mixers, garnishes and other supplies.
  • Keep the bar area clean and well maintained.
  • Delivering Relentless Hospitality to all guests seated in your section is fundamental to this role. From the initial welcome to close out- you are accountable for the experience of that guest.
  • Have an in-depth understanding of our food and beverage menus.
  • You must be able to answer guest questions accurately; including questions about food sensitivities.
  • Stay up to date on all the latest beer and menu releases.
  • Assist the Event Lead in preparing the event space for smooth event execution
  • Attend weekly event meetings to go over upcoming events and assigned tasks.
  • Work independently and as a achieve these tasks
  • Assist team in running food and drinks, bussing tables, helping clean from beginning to end of the event.
  • Hosts are the first point of contact for guests into Big Grove and shape the customer’s entire experience.
  • Customers must be greeted warmly and enthusiastically.
  • Address guest inquiries, handle complaints or special requests.
  • Manage the taprooms seating plan efficiently to even the flow of service and optimize table turnover, all while taking guests comfort and preference into account.
  • Keep host stand and adjacent areas clean, tidy & organized
  • Restock to-go beer and assist in the merchandise store as needed
  • Thank every guest as they depart for visiting us.
  • Answer phone calls, and answer customer questions, and take call-ahead or reservation requests.
  • Utilize Toast Tables software to initiate and maintain waitlists.
  • Provide guests accurate wait times.
  • Work environment: fast-paced, customer-focused, and team-oriented. FOH works in a dining room, bar, patio, or event setting. The environment may include: Exposure to loud noise levels, frequent guest interaction, and crowded spaces; Working near hot equipment, sharp objects, and cleaning chemicals; Shifts may include mornings, evenings, weekends, and holidays; Standing and walking for extended periods throughout the shift; Occasional exposure to outdoor elements if serving on a patio or outdoor seating area; Team-oriented atmosphere requiring strong communication and collaboration skills.
  • Physical demands: Ability to stand and walk for extended periods (up to 8-10 hours per shift); Frequent bending, stooping, reaching, and lifting; Ability to lift, carry, and balance trays of food and beverages (up to 25-30 lbs regularly, occasionally up to 50 lbs); Manual dexterity to handle serving trays, glassware, plates, and utensils quickly and safely; Ability to navigate a fast-paced, crowded environment while maintaining awareness of guests and surroundings; Frequent use of hands and arms for serving, cleaning, and resetting tables; Ability to communicate clearly and effectively in a noisy, busy environment.

  Requirements

  • High school diploma or equivalent.
  • 1 year of related experience working in a high volume restaurant or taproom preferred.
  • If starting as a server or bartender, you must have prior serving or bartending experience.
  • Must be of legal age to serve and bartend per state law.
  • Must have current IPACT certification if located in Iowa; we will