Front-of-House Restaurant Manager

General Purpose

Manages daily functions of various Food and Beverage facets, including, but not limited to, member/guest satisfaction and customer service, personnel training and development, menu mix, ordering, vendor preference, food production, inventory, and catering functions.

Essential Duties

• Regularly walks the dining room floor during meal service to interact with and develop rapport with members and guests, ensuring quality and execution are according to standards and maintaining a continued presence in key business areas.
• Supervises inventories of materials and supplies for the outlet(s) and maintains par levels based on facility needs.
• Maintains regular communication with the Director of Golf, Head Professional, and other department leaders to ensure operational objectives are being met.
• Inspects the facility regularly to identify any maintenance, repair, or cleanup needs and ensures all equipment is in proper working order, including beverage carts.
• Completes reports on production and necessary requisitions and controls the distribution of necessary supplies.
• Adopts and incorporates best practices, including the use of recommended inventory management software and other analytical tools.
• Administers menu design, product pricing, ordering, inventory control procedures, and end-of-month inventory.
• Ensures sanitation standards are consistently met.
• Captures and coordinates menu planning with the Executive Chef.
• Develops strong working relationships with all Troon preferred suppliers and actively participates in recommended programming.
• Responsible for interviewing, hiring, training, planning, assigning, and directing work; evaluating performance; rewarding and disciplining associates; and addressing complaints and resolving problems.
• Manages department members that may include, but are not limited to: Assistant Managers, Supervisors, Snack Bar Attendants, Beverage Cart Attendants, Bartenders, Servers, Food Runners, Bus Persons, and Bar Backs.
• Assures that effective orientation and training are given to each new associate and continually develops ongoing training programs.
• Maintains regular and reliable attendance.
• Incorporates safe work practices in job performance.

Requirements

High school diploma or general education degree (GED); or six months to one year of related experience and/or training; or an equivalent combination of education and experience. Bilingual is a plus. The workweek is Wednesday–Sunday.

Physical Demands

• Frequently stands, walks, talks, or hears.
• Occasionally sits; uses hands; reaches with hands and arms; climbs; balances; stoops; kneels; crouches; or crawls.
• Regularly tastes or smells.
• Regularly lifts up to 25 pounds and occasionally lifts up to 50 pounds.
• Occasionally works in wet or humid conditions (non-weather) and in outdoor weather conditions.
• Noise level is moderate.

Job Knowledge, Skill, and Ability Preferences

• Ability to read and speak English may be required to perform the duties of the job (e.g., associates may be required to communicate with English-speaking customers or co-workers, and equipment manuals are in English).
• Must meet state age requirements for handling alcoholic beverages.

About Troon

Founded in 1990 and headquartered in Scottsdale, AZ, Troon is the world’s largest professional club management company, that specializes in services in golf, hospitality, and residential communities. With more than 900 locations in 45+ states and 27+ countries, Troon is a leading employer in hospitality. Guided by values that emphasize being infectiously energetic, consciously kind, and humbly prosperous, Troon offers professionals the opportunity to grow and succeed within a globally respected organization.