Front of House Operations Manager

About the role

Topgolf is a sports entertainment company that brings together golf, food, and entertainment into one high-energy, high-volume experience. We seek a Front of House Operations Manager who combines operational precision with genuine hospitality to lead both Guest Services and Food & Beverage teams.

Responsibilities

• Lead the full front of house, supervising both Guest Services and Food & Beverage teams in delivering best-in-class experiences
• Ensure all guest areas, bays, tee line, dining, and common areas are fully staffed and running efficiently
• Uphold operating standards and drive guest safety and satisfaction across every touchpoint
• Stay visible on the floor and engage with guests to continuously assess and elevate their experience
• Build and develop the team, leading hiring, scheduling, onboarding, and ongoing development for both departments
• Coach and develop team members daily and drive engagement across teams
• Delegate clearly and follow up to ensure consistent execution
• Manage operations across both departments, managing the game system, bay operations, guest safety, and golf and game supply inventory
• Oversee food and beverage preparation and service standards, including product quality and cost management
• Control department budgets and spending across both functions
• Manage leagues, clinics, retail sales, and venue-wide operational activities
• Drive performance by leveraging business metrics and trends to maximize profit and revenue across both departments
• Identify and act on opportunities to improve guest satisfaction scores and operational efficiency
• Support opening, closing, and shift management responsibilities as needed

Qualifications

• 5+ years of restaurant, hotel, or entertainment venue management experience, with at least 2 recent years as an Assistant General Manager or General Manager in a multi-department operation
• Experience leading both food and beverage and guest-facing operations strongly preferred
• Excellent communication, time management, and organizational skills
• Availability to work varied shifts, including evenings, weekends, and holidays
• Ability to obtain required licenses and certifications for your location
• Must be 21 years of age or older as required by state or local law

Core Competencies for Success

• Customer Focus: Building strong customer relationships and delivering customer-centric solutions. Holds both teams accountable for delivering outstanding guest experiences across all touchpoints. Gathers and acts on guest satisfaction feedback on behalf of the team. Addresses gaps in service capabilities before they affect the guest experience. Creates a guest-first culture that spans both Guest Services and Food & Beverage. Drives Results: Consistently achieving results, even under tough circumstances. Pushes both teams to achieve results and meet performance standards consistently. Fosters a sense of urgency in the team for reaching goals and meeting deadlines. Leverages metrics and business trends to drive profitability across both departments. Leads Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals. Builds a unified, high-performing team across Guest Services and Food & Beverage. Communicates clear goals and roles to team members in both departments. Ensures each department has the right skills and that individual strengths are leveraged. Rewards team efforts and cultivates pride and accountability across both functions. Ensures Accountability: Holding self and others accountable to meet commitments. Monitors departmental metrics and holds team members accountable for standards and results. Ensures budgets, safety standards, and operational procedures are consistently followed. Designs feedback loops into daily operations across both departments

Physical Requirements

• Ability to lift, carry, and move items up to 50 pounds on an occasional basis, including bending, stooping, and carrying
• Ability to remain on your feet and in motion for extended periods throughout the shift, including standing, walking, and navigating stairs
• Ability to perform a variety of physical tasks consistently throughout the workday in a fast-paced, high-energy venue environment
• Ability to work in varying outdoor weather conditions for extended periods of time, including heat, cold, and inclement weather
• Ability to communicate clearly and effectively in a venue environment that may include moderate to high levels of background noise
• Ability to remain in a stationary position for periods of time while performing desk-based tasks, including working at a computer and reviewing documents

Benefits

Free Play & 1/2 price food! Health, dental, vision, 401(k) team member match, free mental well-being platform – and that’s just for starters. View team member benefits here.

ADA

The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.

EEO Statement

Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve. Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law. Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.