Janitorial Operations Manager

Pay: $85,000 per year. The specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.

Benefits

ABM offers a comprehensive benefits package. For details, visit ABM Employee Benefits | Staff & Management.

Responsibilities

• Oversee the day-to-day operation and administrative activities at multiple buildings within the district.
• Lead Supervisors to ensure conformance to contract requirements.
• Develop and implement cost control measures and level of service standards to ensure compliance with customer specifications and contract requirements for assigned buildings.
• Oversee inspections, quality control measures, and inventory control of equipment and supplies.
• Project Management & Client Relations:
  • Work with Project Manager to develop work plans to provide services in a timely, cost-effective manner and ensure contract provisions are met.
  • Provide customers with information regarding additional services available at ABM.
  • Respond to customer inquiries; discuss and resolve pending complaints/feedback.
  • Maintain regular contact with customers to ensure services meet contract requirements and to promote customer retention.
  • Inform Project Manager of work status; identify potential issues and recommend appropriate action.
  • Keep Project Manager informed of business issues impacting project effectiveness; promptly escalate serious issues.
  • Increase billable services provided by ABM and add value to the customer by providing additional or periodic services (TAG work).
  • Report accidents and property damage accurately and in a timely manner.
• Employee Relations and Supervision:
  • Work closely with frontline personnel to meet customer requirements; determine training requirements and identify sources to meet training and development needs.
  • Recommend staffing levels; work with Project Manager and HR to hire, train, and evaluate staff.
  • Understand applicable union contracts and develop effective working relationships with local labor unions.
  • Enforce ABM and client policies and procedures through mentoring and coaching of field personnel.

Requirements

• Bilingual (Spanish/English) is a plus.
• 1-2 years of Supervisor experience.
• 1-2 years of customer service experience.
• Working knowledge of janitorial equipment.
• Working knowledge of OSHA required processes.
• Intermediate level proficiency in Microsoft programs.
• Valid State Driver’s License for business travel.

Skills

• Passion for serving others and helping others succeed.
• Excellent personal organization and exceptional planning skills to avoid reactive situations.
• Strong follow-up skills and attention to detail.
• Ability to anticipate problems and proactively implement preventative action plans.
• Flexibility to respond to urgent client requests on evenings and weekends when necessary.
• Technical savvy and ability to use MS Office Suite, smartphones, internet, and other job-related applications.
• Excellent verbal and written business communication skills.
• Strong relational skills and experience dealing with a union environment.
• Understanding of service industry practices, processes, and trends.

About Us

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and more efficient, enhancing the overall occupant experience. ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world.