Front of House Manager

Responsibilities

• Create and execute marketing strategies to increase foot traffic and drive new business.
• Plan and manage weekly social media posts about specials and events happening at Park.
• Work as a team with other Managers to achieve Park's sales goals and create an exceptional guest experience
• Ensure that all guests feel welcome and are given responsive, friendly and courteous service at all times
• Handle all guest issues as they arise, resolving all conflicts professionally while providing the highest level of customer service possible
• Oversee the coaching, training and management of front of house staff/service staff
• Act as a liaison between the front of house and back of house to ensure smooth and flawless execution of guests' service
• Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies
• Make employment and termination decisions
• Fill in where needed to ensure guest service standards and efficient operations
• Adequately monitor and schedule staff based upon sales metrics and guest traffic; ensure that both labor cost objectives and adequate staffing for exceptional service are achieved.

Qualifications

• MUST HAVE: 2+ years experience at a fine dining or upscale casual restaurant (fast food experience will not be counted)
• MUST HAVE: previous leadership or management experience
• MUST BE: High energy, outgoing, positive leader!
• MUST BE: Social media and business development savvy!
• PREFERRED: Bachelors degree
• Able to read, write and communicate effectively
• Be able to work in a standing position for long periods of time.
• Be able to reach, bend, stoop and frequently lift up to 50 pounds.
• Ability to fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the restaurant, employees, and guests.