Front of House Manager

About the role

Join Our Team as a Front of House Manager!

You will thrive in a fast-paced, high-volume environment, passionate about team development and delivering top-notch guest experiences. You will oversee Front of House Operations, working with management to provide a fun working environment with opportunities for growth.

Responsibilities

• Cook up to date on high volume management experience and knowledge of food safety, and liquor standards.
• Familiar with restaurant management software such as Point of Sale (POS) and HotSchedules.
• Write routine reports and correspondence.
• Help support high-quality food and beverage offerings while motivating the team to consistently exceed guest expectations.
• Strong leadership skills and the ability to be flexible with large events, inclement weather, and ability to work holidays, weekends and nights are necessary for this role.
• Bilingual is preferred.
• Coordinate daily Front of House, Pickleball, and Back of House operations.
• Supervise managers and control operational costs.
• Identify areas to cut waste.
• Hire and terminate team members with department managers and promote continuous growth among employees by training them on proper customer service techniques.
• Ensure compliance with sanitation and safety standards, as well as state and federal food and alcohol guidelines.
• Manage restaurant’s brand, actively respond to customer complaints, implement policies that will create positive change within the daily operations of the restaurant, and encourage continuous skill development through training programs and online courses.
• Participate in the active environment of Chicken N Pickle, with the employees averaging around 10 thousand steps per day.

Requirements

• 3+ years of high volume management experience.
• Knowledge of food safety and liquor standards.
• Familiarity with restaurant management software such as Point of Sale (POS) and HotSchedules.
• Strong people skills and a willingness to learn.
• Experience in a fast-paced, dynamic environment.
• Flexible with large events, inclement weather, and ability to work holidays, weekends and nights.
• Bilingual is preferred.

Qualifications

• Strong leadership skills.
• Ability to motivate the team to exceed guest expectations.
• Experience in a fast-paced, high-volume environment.
• Knowledge of food safety and liquor standards.
• Familiarity with restaurant management software such as Point of Sale (POS) and HotSchedules.
• Strong people skills and a willingness to learn.
• Experience in a fast-paced, dynamic environment.
• Flexible with large events, inclement weather, and ability to work holidays, weekends and nights.
• Bilingual is preferred.

Skills

• High volume management experience.
• Food safety and liquor standards.
• Restaurant management software (Point of Sale, HotSchedules).
• Routine report writing.
• Customer service techniques.
• Compliance with sanitation and safety standards.
• Customer complaint handling.
• Training and development of employees.
• Policy implementation for positive change.
• Continuous skill development through training programs and online courses.
• Leadership and flexibility in a fast-paced environment.
• Ability to work holidays, weekends, and nights.
• Bilingualism is preferred.

Benefits

• Medical, Dental, Vision Insurance.
• Life Insurance.
• 401K + Company matching program.
• 20 days of Paid Time Off each year.
• 4 Volunteer Time Off days each year.