Front End Team Captain
About the Role
At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. As a Team Captain – Endzone & Loyalty, you will deliver fast, friendly, and accurate checkout experiences while building strong athlete relationships that drive retention. Join a team that values connection, service, and winning together.
Responsibilities
- Deliver outstanding athlete experiences by anticipating athlete needs and providing clear, accurate, and knowledgeable information about products and assortment.
- Uphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation, replenishment standards, etc.
- Promote and lead company programs (e.g., customer loyalty program participation, warranty sales, private label credit card enrollment).
- Contribute to the development of 30-60-90 day plans to support business priorities for assigned department(s) alongside the Store Manager (SM) and Assistant Store Manager (ASM).
- Help establish working plans related to operational initiatives, staffing, hiring needs, operational and merchandising sets, in accordance with established budgets and financial goals.
- Execute plans and make adjustments as needed using independent judgment and analysis of plan effectiveness.
- Act as Head Coach when the sole leader in the building, performing general store oversight including opening and closing procedures, Front End and Cash Office functions, teammate supervision, etc.
- Communicate departmental goals and plans to direct reports daily/weekly and assign workload based on skill levels to maximize efficiencies.
- Monitor progress against plans and pivot accordingly to ensure uninterrupted operations and athlete support while meeting payroll and financial goals, including developing effective schedules for direct reports.
- Build and lead a strong, effective team by sourcing, interviewing, hiring, onboarding, and retaining direct reports. Provide coaching, feedback, development, recognition, and motivation throughout the teammate lifecycle.
- Responsible for performance management, including annual reviews, promotional recommendations, and holding teammates accountable for compliance with policies and procedures, including termination recommendations.
- Create a store environment where everyone, both teammates and athletes, is always welcome and treated with respect.
- Adhere to and enforce established policies and procedures related to safety, loss prevention, standard operating procedures, and laws/guidelines of external governing entities.
Requirements
- High School Diploma or Equivalent.
- 1-3 years of experience.
- Previous retail/customer-facing experience required.
- Previous people leadership experience preferred.
Virtual Requirements
- Cameras must be on during all virtual interviews.
- AI tools (e.g., ChatGPT) are not permitted during any part of the interview process.
- Offers are contingent upon a satisfactory background check, which may include ID verification.
Pay
Targeted pay range: $44,500.00 - $58,500.00, based on a 38-hour work week. Individual pay is determined by factors including experience, location, and internal pay equity. This is part of a competitive total rewards package that may include incentive, equity, and benefits.
Benefits
DICK'S Sporting Goods complies with all state paid leave requirements and offers a generous suite of benefits. To learn more, visit www.benefityourliferesources.com.