Team Leader of Client Service

About the Role

CSC’s Business License Insurance team is seeking a Team Leader to lead a team of Client Service Representatives responsible for providing excellent client service, ensuring quality, efficiency, and timeliness of Business License filings. The role is hybrid, with three days in-office per week and two days working from home, Monday to Friday, 9am-6pm, based in Lewisville, TX/Wilmington, DE/Tallahassee, FL.

Responsibilities

• Create an inspiring team environment with an open communication culture
• Develop key performance indicators and set clear team goals
• Delegate tasks effectively and set deadlines
• Oversee day-to-day operations
• Monitor team performance and conduct performance reviews
• Handle customer complaints and address escalations with clients
• Design and implement process and operational policies
• Manage, develop, and train employees
• Motivate team members to achieve objectives
• Discover training needs and provide coaching
• Listen to team members’ feedback and resolve issues or conflicts
• Recognize high performance and reward accomplishments
• Ensure high levels of productivity, service, and client satisfaction
• Organize team-building activities

Qualifications

• 3 years of leadership experience, preferably in customer service or business license insurance
• Proven history of successfully mentoring and developing employees
• In-depth knowledge of developing and utilizing performance metrics
• Proficiency with MS Office, especially Excel

Skills

• Tremendous written and verbal communication skills
• Organizational and time management skills
• Decision-making skills
• Excellent change management skills
• Strong analytical and problem-solving skills
• Attention to detail

About Us

CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. With offices in over 140 jurisdictions and more than 8,000 colleagues, we are the business behind business.® We offer global career opportunities, excellent benefits, and a commitment to diversity, belonging, and accessibility.

About The Team

At CSC, we innovate, challenge the status quo, and anticipate client needs. Our Fierce Client Spirit has helped us adapt and create solutions for over 125 years, making us the trusted partner of many successful organizations. We empower colleagues to bring the right solutions to market, earning us recognition as a Top Workplace USA, Great Places to Work India, and Built In’s Best Places to Work.