Team Leader of Client Service
About the role
The Team Leader of Client Service - Business License at CSC Wilmington, DE is responsible for leading a team of Client Service professionals who ensure quality, efficiency, and timeliness of Business License filings. The role involves supervising, managing, motivating, and guiding team members, setting clear goals, and handling customer complaints.
Responsibilities
- Create an inspiring team environment with an open communication culture
- Develop key performance indicators and set clear team goals
- Delegate tasks effectively and set deadlines
- Oversee day-to-day operations
- Monitor team performance and conduct performance reviews
- Handle customer complaints and address escalations with customers
- Design and implement process and operational policies
- Full spectrum of employee management, development, and training
- Discover training needs and provide coaching
- Listen to team members' feedback and resolve any issues or conflicts
- Recognize high performance and reward accomplishments
- Ensure the highest levels of productivity, service, and client satisfaction levels
- Organize team-building activities
Requirements
- 5 years of leadership experience, preferably in a customer service and compliance industry
- A proven history of successfully mentoring and developing employees
- In-depth knowledge of developing and utilizing performance metrics
- Proficiency with MS Office, especially Excel
- Tremendous written and verbal communication skills
- Organizational and time management skills
- Decision-making skills
- Excellent change management skills
- Strong analytical and problem-solving skills
- Attention to detail
Qualifications
- Candidates must be eligible to work without sponsorship
- Time on-site or time zone may be necessary based on business need
Skills
- Leadership
- Customer Service
- Compliance
- Team Management
- Performance Metrics
- MS Office
- Communication
- Organization
- Decision Making
- Change Management
- Problem Solving
- Attention to Detail
Benefits
CSC offers a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs.
Pay
Details for pay will be discussed during the interview process.
Schedule
Details for schedule will be discussed during the interview process.
Contact
To learn more about CSC and our commitment to our clients, communities, and each other, visit cscglobal.com/service/careers.