Front End Supervisor

About the role

Reid's, the Carolinas' leading specialty food store and a favorite culinary destination, is looking for a customer-focused Front End Supervisor to join our team. You will oversee and assist staff in preparing coffee drinks and food, creating a friendly and hospitable atmosphere, while also helping customers find retail items, stocking the store, and ringing up purchases.

Responsibilities

• Greet all customers with a friendly smile; provide friendly, efficient, and personal service to each customer
• Take food and drink orders; understand the food and beverage menu to provide the best possible description and execution of menu items
• Demonstrate an in-depth understanding of the coffee preparation process, including specialty drinks
• Accurately and efficiently enter orders into the POS system
• Clear and reset counters and tables at the conclusion of each guest visit
• Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures

Qualifications

• Merchandising experience preferred
• Open availability
• Previous knowledge of food service regulations preferred
• ServeSafe or Food Handler’s Certification, or willing to obtain
• Strong customer service and interpersonal communication skills
• Able to stand for long periods of time
• Able to utilize quick thinking and apply quick resolution to guest issues in accordance with brand standards
• Excellent conflict resolution skills
• Able to work in a fast-paced environment

Benefits

• Medical, vision, and dental insurance
• Paid Time Off
• Employee discounts
• Growth opportunities
• Commuter benefits