FRONT END SUPERVISOR

About the Role

Front End Supervisors are responsible for creating an exceptional customer service and employee experience by managing all front-end company activities. This ensures entrances operate in a secure, clean, safe, welcoming, and compliant manner.

Responsibilities

• Maintain an atmosphere of enthusiastic customer awareness with a focus on exceptional, fast, friendly, and accurate service.
• Manage daily front-end operations to meet established goals, providing updates and recommendations to the Assistant Manager and Store Manager.
• Provide direction and guidance to team members to uphold Company standards and foster a strong team environment.
• Enforce store policies, security measures, and customer service standards.
• Deliver excellent customer service to drive sales growth and ensure customer satisfaction.
• Train and coach front-end team members to ensure compliance with company standards.
• Schedule team members effectively.
• Respond to customer concerns in a manner consistent with store expectations.
• Comply with and enforce safety and health standards, including safe food handling practices.
• Maintain high hygiene standards on conveyor belts and throughout the front-end area.
• Identify, correct, and report unsafe conditions to prevent accidents.
• Review and suggest process improvements for the front end in collaboration with the Store Manager.
• Minimize shrinkage through proper product handling.
• Ensure compliance with company policies, procedures, and all applicable regulations.
• Perform additional duties as needed.

Requirements

• Excellent organizational skills with the ability to manage and prioritize multiple tasks under tight deadlines while maintaining focus on store/departmental goals.
• Ability to establish and maintain effective, cooperative working relationships.
• Knowledge of supervisory and training principles, including planning, organizing, and supervising staff tasks.
• Strong attention to detail and problem-solving skills for complex issues.
• Ability to handle sensitive and/or confidential information appropriately.
• Excellent communication skills (email, phone, text, and in-person) with coworkers and customers.
• Flexibility to work day, evening, and weekend shifts.
• Basic computer skills and software management.
• Knowledge of and experience complying with safety principles, practices, and procedures.

Qualifications

• Experience in a management role within the retail industry, including supervisory experience.
• High School Diploma or GED required.

Physical Requirements

• Primarily indoor work in an office setting, involving extended periods of sitting, operating office equipment, and requiring eye-hand coordination and finger dexterity.
• Lifting and carrying objects up to 25 pounds.
• Extended periods of standing, walking, and/or sitting.