FRONT END/RELIEF ASST DEPT LEADER

About the role

Provide customer service, assist with management of the department, maximize all financial opportunities, and assume the management responsibilities in the absence of the Manager and Assistant Manager. Role model and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of self and others.

Based in Portland, Oregon, Fred Meyer merged with The Kroger Company in 1998. Today, Fred Meyer serves customers in over 120 stores throughout Oregon, Washington, Idaho, and Alaska. As part of the Kroger family of companies, the organization brings diverse teams with a passion for food and people together with the purpose “To Feed the Human Spirit.”

Responsibilities

• Deliver and encourage other associates to deliver excellent customer service.
• Guarantee customers receive fast and friendly checkout service by assisting them to the shortest line and unloading purchases.
• Provide peer coaching for all cashiers following best practices.
• Maintain compliance with corporate policies, shrink control guidelines, checkstand maintenance/layout, safety guidelines/standards, and labor agreements.
• Respond to customer situations resulting from system problems and cashier needs, including performing cashier functions when required.
• Monitor the 15‑minute chart and schedule.
• Promote and follow company initiatives.
• Respond to verbal customer comments, complaints, and requests.
• Complete customer incident and associate incident/accident report forms.
• Work with associates to manage all common associate areas (e.g., break rooms and training areas) to ensure they are inviting and reflect “Our People Are Great.”
• Assume management responsibilities in the absence of the Manager and Assistant Manager.

Requirements

• High school diploma or GED.
• Minimum six months of cashier experience and one‑to‑two years of related retail experience, or a combination of relevant education and experience.
• Minimum age 18 (19 in Idaho and Alaska).
• Ability to pass a drug test.
• Ability to work in a fast‑paced environment.
• Ability to work weekends on a regular basis.
• Ability to travel independently on a rare basis.
• Maintain confidentiality.
• Accuracy and attention to detail.
• Ability to organize and prioritize tasks/projects.
• Valid driver’s license.
• CPR/first aid certification.
• Desired knowledge of company policies, procedures, and organizational structure.

Benefits

• Comprehensive healthcare coverage (medical, dental, vision, prescription) through company or collective bargaining plans.
• Flexible scheduling for full‑ and part‑time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support via free counseling (Employee Assistance Program) and confidential financial tools and coaching with Goldman Sachs Ayco.
• Associate discounts on purchases such as food, travel, technology, and more.
• Up to $21,000 in tuition reimbursement over your career through the Continuing Education program.
• Extensive growth opportunities through industry‑leading training programs and diverse career pathways.