FRONT END/RELIEF ASST DEPT LEADER

About the role

Provide customer service, assist with management of the department, maximize all financial opportunities, and assume the management responsibilities in the absence of the Manager and Assistant Manager. Role model and demonstrate the Company's core values of respect, honesty, integrity, diversity, inclusion and safety of self and others.

Responsibilities

• Deliver and encourage other associates to deliver excellent customer service
• Guarantee customers receive fast and friendly checkout service by assisting them to the shortest line and unloading purchases
• Provide peer coaching for all cashiers following best practices
• Maintain compliance with corporate policies, shrink control guidelines, checkstand maintenance/layout, safety guidelines/standards, and labor agreements
• Respond to customer situations as a result of system problems and cashier needs, including performing cashier functions when required
• Monitor the 15‑minute chart and schedule
• Promote and follow Company initiatives
• Respond to verbal customer comments, complaints, and requests
• Complete customer incident and associate incident/accident report forms
• Work with associates to manage common associate areas (break rooms, training areas) to ensure they are inviting and reflect “Our People Are Great”

Requirements

• High school diploma or GED
• Minimum six months of cashier experience
• One to two years of related retail experience (or equivalent combination of education and experience)
• Minimum age 18 years (19 years in Idaho and Alaska)
• Ability to pass a drug test
• Ability to work in a fast‑paced environment
• Ability to work weekends on a regular basis
• Ability to travel independently on a rare basis
• Valid driver’s license
• CPR/first aid certification

Skills

• Maintain confidentiality
• Accuracy and attention to detail
• Ability to organize and prioritize tasks and projects
• Desired knowledge of company policies, procedures, and organizational structure