Front End Operations Specialist

Responsibilities

• Promote a Service First, Second to None culture among Division staff and store associates.
• Direct and monitor store service performance using tools like Customer SAT and service shops.
• Create a customer service culture and environment.
• Provide coaching and training to improve store customer service performance.
• Establish clear objectives with accountability commitments.
• Direct special service operations events such as Service Challenge, area meetings, and Store of the Year.
• Communicate customer expectations and opportunities.
• Develop Division plans and metrics to exceed customer expectations.
• Measure Division performance against plans and metrics.
• Serve as the communication interface between Boise Store Support and the Division.
• Participate in Division, Area, and store meetings, providing verbal and written communication to division and store personnel.
• Train and mentor staff.
• Plan and facilitate the ongoing development of Service Execution Managers, Retail Integrity Managers, Trainees, Store Service Operations Managers, Service Assistants, and Scan Coordinators.
• Implement and measure the Company’s Core Values through team building, solid training programs, and communication across all departments.
• Ensure compliance with company policies and procedures, including cash management, retail integrity, and adherence to state and federal regulations.
• Oversee all advertisements ensuring promotional information is supported by the Host pricing system and POS Systems.
• Partner with Loss Prevention to address and resolve operational violations and investigations.
• Collaborate with Execution Operations Managers and Installation Services Teams to coordinate the installation of store systems equipment within the Division.

Qualifications

• Education Level: Bachelor’s degree in business, finance or related field and/or at least 5 years’ experience in retail store operations preferred.
• Experience Level: Experience as a Store Director or Assistant Store Director is helpful.
• Skills And Experiences: Financial acumen and analytical skills combined with attention to detail, thorough knowledge of front-end work methods, fund handling, and scanning procedures, understanding of company scanning and price maintenance support application systems and practices, previous experience in retail store operations with a strong background in scan coordination procedures and methods, preferably with a Retail Scanning Company, complete knowledge of front-end company policies and procedures, ability to complete store bookkeeping duties, ability to work effectively in a team environment and build relationships, excellent verbal and written communication skills to interface with personnel at all levels, proficiency in PC skills and desktop applications (Word, Excel, PowerPoint), analytical ability.