Front End Manager (up to $27)

Led by dynamic owner Joe Gurrera (and his commitment to superior quality) Citarella has grown from a respected NYC fish market into a full-scale, Ultimate Gourmet Market with locations across New York City, the Hamptons, and Greenwich, Connecticut. A family-run business, we’re driven by a passion for great food. We delight customers with the finest selection of fresh seafood, prime, dry-aged beef, chef-prepared specialties and handcrafted pastries, international cheeses, imported groceries, and more. Join our team of seasoned professionals and become a part of the fabric of the New York food scene.

Responsibilities

• Oversee and manage all aspects of the cashier department, including department profitability and driving business/sales.
• Provide every guest with an exceptional shopping experience by listening and responding to their needs.
• Act as the subject matter expert of the front-end department.
• Protect company assets and ensure compliance with company policies and procedures, including proper handling of all transactions (refunds, check approval, employee discounts, price overrides).
• Maintain possession of the register key while on duty and take full responsibility for all transactions requiring key holder involvement (voids, refunds, associate discounts).
• Observe transactions requiring override for accuracy and proper procedure.
• Communicate timely to store management about all issues, including front-end associate discrepancies (voids, register discrepancies, cash shortages/overages).
• Train and supervise all front-end associates on policies and procedures.
• Establish and maintain a professional environment for customers and associates.
• Create schedules to ensure proper coverage at the front end, including daily break coverage.
• Maintain a neat, clean, organized, and safe front-end area.
• Handle returns and credits daily according to company procedures.
• Perform duties assigned by the Manager on Duty.
• Drive guest engagement programs to meet and exceed the Ultimate Gourmet Experience.
• Exhibit professionalism in all guest relations, including effective service recovery when needed.
• Direct and supervise all front-end and assigned department activities, including monitoring guest traffic, service levels, cleanliness, safety, inventory, and ordering supplies.
• Assist with interviewing and hiring department/store associates.
• Monitor overall department performance and communicate to management when employment status changes or corrective actions are needed.
• Drive results through motivation, team building, and follow-up of staff members.

Requirements

• Minimum of 3 years’ experience managing a front-end/cashier department in a grocery store environment.
• Flexible schedule, including nights, weekends, and holidays.
• Ability to perform physical requirements of the job, including standing during scheduled hours, kneeling, stooping, using stairs, lifting, pushing, and pulling items of usually 20-50 pounds.
• Ability to work in a temperature-controlled environment.
• Ability to show initiative, work with limited supervision, and be self-motivated.
• Ability to hire, train, inspire, and develop a team.
• Excellent interpersonal communication and organizational skills.
• Proficient computer knowledge and skills, including Microsoft Outlook, Word, and Excel.

Benefits

• Competitive wages
• Medical, dental, and vision benefits
• Company-sponsored life insurance
• Flexible Spending Accounts
• Employee discounts
• Paid Time Off
• 401k Retirement Savings Plan with company match