Front End Manager

General Purpose

The Front-End Manager is responsible for leading the cashier and customer service teams to deliver exceptional shopping experience. This role ensures efficient front-end operations, compliance with company policies, and a welcoming environment for customers and team members.

Work Schedule

Full-time, salaried position; flexibility required for evenings, weekends, and peak business periods.

Essential Duties And Responsibilities

• Lead, coach, and develop front-end team members to ensure excellent customer service.

• Oversee cashiering, customer service desk, safe counts and online/phone order processing.

• Monitor front-end operations to maintain service standards, accuracy, and efficiency.

• Ensure all transactions, returns, exchanges, voids, discounts, and authorizations comply with policy.

• Support inventory accuracy through proper processing of transactions.

• Maintain cleanliness, safety, and organization at all front-end stations, equipment, and parking lot areas.

• Promote and enforce company safety policies, reporting hazards immediately.

• Aid in loss prevention efforts, including monitoring security concerns.

• Manage schedules, staffing, and daily work assignments for front-end associates.

• Facilitate team meetings and communicate operational changes effectively.

• Provide feedback to Store Leadership regarding customer service trends, merchandising, and process improvements.

• Perform additional tasks as needed to support store operations, especially during peak business periods.

Qualifications

• Education and Experience: High school diploma or equivalent required. Minimum 4 years of grocery, cashiering, or customer service experience. Minimum 2 Years Of Supervisory Or Leadership Experience Preferred.

• Skills and Competencies: Strong leadership and team development abilities. Excellent communication and problem-solving skills. Ability to schedule, assign, and monitor daily activities. Basic proficiency in math and reporting. Familiarity with merchandising standards and customer service best practices.

Physical Demands

• Ability to stand and move on hard surfaces for extended periods.

• Ability to lift, push, pull, and carry up to 50 lbs. occasionally.

• Ability to bend, reach, climb short ladders/steps, and perform repetitive motions.

• Ability to work in varying temperature environments (e.g., coolers, outdoor lot).

• Ability to use standard equipment such as pallet jacks, bailers, and carts, following safety policies.