Front End Manager

About the role

Manages front end and store office operations and staff to promote high level of engagement and customer satisfaction. Oversees compliance of office functions including AML, lottery, and Western Union transactions. Ensures adequate staffing, a clean and safe store environment, and expedient check out services for a pleasant customer experience.

Responsibilities

• Carrries out management responsibilities including interviewing, hiring, training and developing partners; planning, assigning, and directing work; appraising performance, rewarding, and disciplining partners; and addressing complaints and resolving problems.
• Provides friendly and customer service-oriented attitude by greeting customers, answering questions, and responding to customer complaints.
• Addresses front end procedural issues brought to attention by cashiers and courtesy/utility clerks.
• Displays exemplary customer service, acts as a role model for partners, and enforces customer service standards.
• Protects and monitors store sales by ensuring accuracy of front-end procedures and proper execution of all compliance measures.
• Reviews money orders and check cashing for governmental money regulations.
• Oversees daily office audits and bank deposit records for accuracy and reports variances and concerns to Store Director.
• Maintains clean, safe, and sanitary working and shopping environment by adhering to Company safety procedures.
• Maintains proper shrink management by following guidelines, identifying risks, and implementing proper controls.
• Ensures the store is presentable for the customer shopping experience; makes certain adequate staff is available; ensures safety, responsiveness, and fiscal management of cash and monetary assets.
• Monitors and evaluates performance through observation and written or on-the-job testing.
• Conducts performance evaluations and provides feedback to Store Director.
• Ensures compliance with state laws regarding the sale of alcohol, tobacco, and lottery, as applicable.
• Remains current on tender policies and procedures related to checks, credit, debit, coupons, EBT, WIC, AML, etc.
• Frequently required to open/close store.
• Oversees daily office audits and bank deposit records for accuracy and reports variances and concerns to Store Director.
• Ensures the store is presentable for the customer shopping experience; makes certain adequate staff is available; ensures safety, responsiveness, and fiscal management of cash and monetary assets.
• Monitors and evaluates performance through observation and written or on-the-job testing.
• Conducts performance evaluations and provides feedback to Store Director.
• Ensures compliance with state laws regarding the sale of alcohol, tobacco, and lottery, as applicable.
• Remains current on tender policies and procedures related to checks, credit, debit, coupons, EBT, WIC, AML, etc.
• Frequently required to open/close store.
• Oversees daily office audits and bank deposit records for accuracy and reports variances and concerns to Store Director.
• Ensures the store is presentable for the customer shopping experience; makes certain adequate staff is available; ensures safety, responsiveness, and fiscal management of cash and monetary assets.
• Monitors and evaluates performance through observation and written or on-the-job testing.
• Conducts performance evaluations and provides feedback to Store Director.
• Ensures compliance with state laws regarding the sale of alcohol, tobacco, and lottery, as applicable.
• Remains current on tender policies and procedures related to checks, credit, debit, coupons, EBT, WIC, AML, etc.
• Frequently required to open/close store.
• Oversees daily office audits and bank deposit records for accuracy and reports variances and concerns to Store Director.
• Ensures the store is presentable for the customer shopping experience; makes certain adequate staff is available; ensures safety, responsiveness, and fiscal management of cash and monetary assets.
• Monitors and evaluates performance through observation and written or on-the-job testing.
• Conducts performance evaluations and provides feedback to Store Director.
• Ensures compliance with state laws regarding the sale of alcohol, tobacco, and lottery, as applicable.
• Remains current on tender policies and procedures related to checks, credit, debit, coupons, EBT, WIC, AML, etc.
• Frequently required to open/close store.
• Oversees daily office audits and bank deposit records for accuracy and reports variances and concerns to Store Director.
• Ensures the store is presentable for the customer shopping experience; makes certain adequate staff is available; ensures safety, responsiveness, and fiscal management of cash and monetary assets.
• Monitors and evaluates performance through observation and written or on-the-job testing.
• Conducts performance evaluations and provides feedback to Store Director.
• Ensures compliance with state laws regarding the sale of alcohol, tobacco, and lottery, as applicable.
• Remains current on tender policies and procedures related to checks, credit, debit, coupons, EBT, WIC, AML, etc.
• Frequently required to open/close store.
• Oversees daily office audits and bank deposit records for accuracy and reports variances and concerns to Store Director.
• Ensures the store is presentable for the customer shopping experience; makes certain adequate staff is available; ensures safety, responsiveness, and fiscal management of cash and monetary assets.
• Monitors and evaluates performance through observation and written or on-the-job testing.
• Conducts performance evaluations and provides feedback to Store Director.
• Ensures compliance with state laws regarding the sale of alcohol, tobacco, and lottery, as applicable.
• Remains current on tender policies and procedures related to checks, credit, debit, coupons, EBT, WIC, AML, etc.
• Frequently required to open/close store.
• Oversees daily office audits and bank deposit records for accuracy and reports variances and concerns to Store Director.
• Ensures the store is presentable for the customer shopping experience; makes certain adequate staff is available; ensures safety, responsiveness, and fiscal management of cash and monetary assets.
• Monitors and evaluates performance through observation and written or on-the-job testing.
• Conducts performance evaluations and provides feedback to Store Director.
• Ensures compliance with state laws regarding the sale of alcohol, tobacco, and lottery, as applicable.
• Remains current on tender policies and procedures related to checks, credit, debit, coupons, EBT, WIC, AML, etc.
• Frequently required to open/close store.
• Oversees daily office audits and bank deposit records for accuracy and reports variances and concerns to Store Director.
• Ensures the store is presentable for the customer shopping experience; makes certain adequate staff is available; ensures safety, responsiveness, and fiscal management of cash and monetary assets.
• Monitors and evaluates performance through observation and written or on-the-job testing.
• Conducts performance evaluations and provides feedback to Store Director.
• Ensures compliance with state laws regarding the sale of alcohol, tobacco, and lottery, as applicable.
• Remains current on tender policies and procedures related to checks, credit, debit, coupons, EBT, WIC, AML, etc.
• Frequently required to open/close store.
• Oversees daily office audits and bank deposit records for accuracy and reports variances and concerns to Store Director.
• Ensures the store is presentable for the customer shopping experience; makes certain adequate staff is available; ensures safety, responsiveness, and fiscal management of cash and monetary assets.
• Monitors and evaluates performance through observation and written or on-the-job testing.
• Conducts performance evaluations and provides feedback to Store Director.
• Ensures compliance with state laws regarding the sale of alcohol, tobacco, and lottery, as applicable.
• Remains current on tender policies and procedures related to checks, credit, debit, coupons, EBT, WIC, AML, etc.
• Frequently required to open/close store.
• Oversees daily office audits and bank deposit records for accuracy and reports variances and concerns to Store Director.
• Ensures the store is presentable for the customer shopping experience; makes certain adequate staff is available; ensures safety, responsiveness, and fiscal management of cash and monetary assets.
• Monitors and evaluates performance through observation and written or on-the-job testing.
• Conducts performance evaluations and provides feedback to Store Director.
• Ensures compliance with state laws regarding the sale of alcohol, tobacco, and lottery, as applicable.
• Remains current on tender policies and procedures related to checks, credit, debit, coupons, EBT, WIC, AML, etc.
• Frequently required to open/close store.
• Oversees daily office audits and bank deposit records for accuracy and reports variances and concerns to Store Director.
• Ensures the store is presentable for the customer shopping experience; makes certain adequate staff is available; ensures safety, responsiveness, and fiscal management of cash and monetary assets.
• Monitors and evaluates performance through observation and written or on-the-job testing.
• Conducts performance evaluations and provides feedback to Store Director.
• Ensures compliance with state laws regarding the sale of alcohol, tobacco, and lottery, as applicable.
• Remains current on tender policies and procedures related to checks, credit, debit, coupons, EBT, WIC, AML, etc.
• Frequently required to open/close store.
• Oversees daily office audits and bank deposit records for accuracy and reports variances and concerns to Store Director.
• Ensures the store is presentable for the customer shopping experience; makes certain adequate staff is available; ensures safety, responsiveness, and fiscal management of cash and monetary assets.
• Monitors and evaluates performance through observation and written or on-the-job testing.
• Conducts performance evaluations and provides feedback to Store Director.
• Ensures compliance with state laws regarding the sale of alcohol, tobacco, and lottery, as applicable.
• Remains current on tender policies and procedures related to checks, credit, debit, coupons, EBT, WIC, AML, etc.
• Frequently required to open/close store.
• Oversees daily office audits and bank deposit records for accuracy and reports variances and concerns to Store Director.
• Ensures the store is presentable for the customer shopping experience; makes certain adequate staff is available; ensures safety, responsiveness, and fiscal management of cash and monetary assets.
• Monitors and evaluates performance through observation and written or on-the-job testing.
• Conducts performance evaluations and provides feedback to Store Director.
• Ensures compliance with state laws regarding the sale of alcohol, tobacco, and lottery, as applicable.
• Remains current on tender policies and procedures related to checks, credit, debit, coupons, EBT, WIC, AML, etc.
• Frequently required to open/close store.
• Oversees daily office audits and bank deposit records for accuracy and reports variances and concerns to Store Director.
• Ensures the store is presentable for the customer shopping experience; makes certain adequate staff is available; ensures safety, responsiveness, and fiscal management of cash and monetary assets.
• Monitors and evaluates performance through observation and written or on-the-job testing.
• Conducts performance evaluations and provides feedback to Store Director.
• Ensures compliance with state laws regarding the sale of alcohol, tobacco, and lottery, as applicable.
• Remains current on tender policies and procedures related to checks, credit, debit, coupons, EBT, WIC, AML, etc.
• Frequently required to open/close store.
• Oversees daily office audits and bank deposit records for accuracy and reports variances and concerns to Store Director.
• Ensures the store is presentable for the customer shopping experience; makes certain adequate staff is available; ensures safety, responsiveness, and fiscal management of cash and monetary assets.
• Monitors and evaluates performance through observation and written or on-the-job testing.
• Conducts performance evaluations and provides feedback to Store Director.
• Ensures compliance with state laws regarding the sale of alcohol, tobacco, and lottery, as applicable.
• Remains current on tender policies and procedures related to checks, credit, debit, coupons, EBT, WIC, AML, etc.
• Frequently required to open/close store.
• Oversees daily office audits and bank deposit records for accuracy and reports variances and concerns to Store Director.
• Ensures the store is presentable for the customer