Front End Manager

About the role

Manages front end and store office operations and staff to promote high level of engagement and customer satisfaction. Oversees compliance of office functions including AML, lottery, and Western Union transactions. Ensures adequate staffing, a clean and safe store environment, and expedient check out services for a pleasant customer experience.

Responsibilities

• Carrries out management responsibilities including interviewing, hiring, training and developing partners; planning, assigning, and directing work; appraising performance, rewarding, and disciplining partners; and addressing complaints and resolving problems.
• Provides friendly and customer service-oriented attitude by greeting customers, answering questions, and responding to customer complaints.
• Addresses front end procedural issues brought to attention by cashiers and courtesy/utility clerks.
• Displays exemplary customer service, acts as a role model for partners, and enforces customer service standards.
• Protects and monitors store sales by ensuring accuracy of front-end procedures and proper execution of all compliance measures.
• Trains front end staff on policies and procedures related to customer service, product codes, cash handling/tender procedures, use of scanners and bagging protocol.
• Maintains clean, safe, and sanitary working and shopping environment by adhering to Company safety procedures.
• Maintains adequate staffing and ensures proper shrink management by following guidelines, identifying risks, and implementing proper controls.
• Ensures compliance with Company regulations and food safety standards for freshness, safety, refrigeration, and sanitation.

Requirements

• Minimum 18 years of age required.
• Partners must be 21 years of age or older to drive for Company business in accordance with the BGC Business Driver Policy.
• Must obtain Health Insurance Portability and Accountability Act (HIPAA) certification through Company LEARN/LMS program within 2 weeks of starting in role.
• Must obtain Tobacco/Alcohol certification (TABC/LACT/AATC/ABLE) through Company LEARN/LMS program within 2 weeks of starting in role where applicable.
• Must obtain Manager Food Safety certification through Company LEARN/LMS program within 2 weeks of starting in role.
• Must obtain Anti-Money Laundering (AML) certification through Company LEARN/LMS program within 2 weeks of starting in role.

Qualifications

• Associates Degree in related field and two or more years of related experience; or an equivalent combination of experience and/or higher education required.