Front End Lead

Rural King Farm and Home Store strives to create a positive and rewarding workplace for our associates. We offer opportunities for growth, competitive benefits, a people-first environment, and an opportunity to work alongside dedicated associates who share a passion for providing exceptional experience and service to our rural communities. When you join the Rural King team, you become a contributing member in supporting the needs of and making a difference in the lives of those within the people and communities we serve.

Benefits

• 401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2%
• Healthcare plans to support your needs
• Virtual doctor visits
• Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic’s Complex Care Program
• 15% Associate Discount
• Dave Ramsey’s SmartDollar Program (no cost to you!)
• Associate Assistance Program
• RK Cares Associate Hardship Program
• 24/7 Chaplaincy Services

Responsibilities

• Provide oversight and leadership to front-end operations with a strong focus on delivering exceptional customer service
• Lead front-end associates, ensuring a seamless and efficient checkout process
• Ensure comprehensive training for new front-end associates and oversee their development
• Oversee cashier transactions and customer service desk layaway transactions, including monthly layaway audits
• Empower cashiers to effectively utilize the cashier script for seamless customer interactions, educating them on company programs such as the loyalty program, RK Visa, and RK Plus Protection Plan (RKPPP)
• Run a register to assist cashiers and ensure smooth front-end operations
• Establish and maintain margin bins to optimize product visibility and organization
• Communicate professionally with all Rural King associates and customers
• Offer load-outs and coordinate with Outside Recover Associates to ensure prompt response
• Execute accurate cash management, returns, layaways, exchanges, and price dispute resolutions
• Set up and manage tax-exempt customer plans, ensuring accuracy and compliance
• Deactivate EAS (Electronic Article Surveillance) devices or spider-wrapped products as needed
• Assist in shrink awareness by researching cash shortages and taking corrective action
• Maintain heightened awareness of surroundings to prevent loss (shrink) and deliver exceptional customer service
• Respond to incoming calls at the registers with professional phone etiquette
• Complete daily paperwork, including bank deposits and safe audits
• Oversee popcorn and coffee stations to ensure timely maintenance and a positive customer experience
• Order necessary store supplies for optimal front-end operations
• Oversee the Buy Online Pick Up in Store (BOPIS) process, including customer interactions, store fulfillment, and pickups
• Conduct weekly BOPIS audits, comparing physical products to system orders and identifying items beyond the 14-day pickup window
• Use general office equipment such as telephones, copy machines, fax machines, calculators, and computers
• Participate in cross-training for flexibility in various departments and responsibilities
• Actively engage in learning initiatives such as training programs, workshops, and webinars
• Provide friendly, proactive, and professional internal and external support
• Demonstrate behaviors that exemplify Rural King’s Values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement
• Perform other duties as assigned

Requirements

• At least 3 years of retail cashier or retail supervisory experience or equivalent combination of experience and education
• Meticulous attention to detail and strong math skills for accurate cash handling
• Demonstrated ability to thoroughly review and analyze information, identifying errors or inconsistencies
• Excellent communication skills to implement policies and procedures, direct staff, and provide customer service
• Excellent verbal and written communication skills to convey ideas, instructions, and information clearly and concisely
• Demonstrated ability to actively listen, ask relevant questions, and provide thorough and articulate responses
• Excellent customer service skills
• Proficiency with Microsoft Office Suite or related software
• Comfortable navigating computer systems and software to assist customers or manage activities
• Flexibility with hours: ability to work a 40-hour workweek with varied hours, days, nights, and weekends as business dictates

Physical Requirements

• Ability to maintain a seated or standing position for extended durations
• Ability to lift, push, and/or pull a minimum of 30 pounds repetitively and 31-50 pounds intermittently
• Able to navigate and access all facilities
• Skill to effectively communicate verbally with others, both in-person and via electronic devices
• Close vision for computer-related activities

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.