Front End Lead

Responsibilities

• Provide oversight and leadership to front end operations.
• Lead the front end associates, ensuring a seamless and efficient checkout process.
• Ensure comprehensive training for new front end associates and oversee their development.
• Oversee cashier transactions and customer service desk layaway transactions including monthly layaway audits.
• Educate cashiers on company programs such as loyalty program, RK Visa, and RK Plus Protection Plan (RKPPP).
• Run a register to ensure the front-end runs smoothly without interruption.
• Establish and maintain margin bins to optimize product visibility and organization.
• Communicate professionally with all Rural King associates and customers.
• Aid customers by offering load outs, coordinating with Outside Recover Associates to ensure prompt response.
• Execute accurate cash management, returns, layaways, exchanges, and price dispute resolutions.
• Set up and manage tax-exempt customer plans, ensuring accuracy and compliance.
• Ensure proper deactivation of either EAS (Electronic Article Surveillance) devices or spider wrapped products as needed.
• Assist in shrink awareness by researching all cash shortages and taking corrective action in the register to resolve the problem.
• Maintain heightened awareness of your surroundings to prevent loss (shrink) and deliver exceptional customer service.
• Respond to incoming calls at the registers with impeccable phone etiquette, identifying the store and yourself as a representative of Rural King using a professional and friendly demeanor.
• Complete daily paperwork process including the bank deposit and safe audits.
• Oversee the popcorn and coffee stations to ensure they are maintained in a timely manner to meet customer demands and maintain a positive experience.
• Take initiative in ordering necessary store supplies for optimal front-end operations.
• Oversee the Buy Online Pick Up in Store (BOPIS) process, customer interactions with online transactions, and store fulfillment and customer pickups.
• Conduct a weekly BOPIS audit, comparing physical products to orders in the systems, identifying items beyond the 14-day pick-up window.
• Use general office equipment such as telephone, copy machine, fax machine, calculator, computer.
• Participate in cross-training for flexibility in various departments and responsibilities.
• Actively participate in learning initiatives offered such as training programs, workshops, and webinars.
• Provide friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively.

Qualifications

• At least 3 years of retail cashier or retail supervisory experience or equivalent combination of experience and education.
• Meticulous attention to detail and strong math skills for accurate cash handling.
• Demonstrated ability to thoroughly review and analyze information, identifying errors or inconsistencies to maintain high levels of accuracy.
• Excellent communication skills to implement policies and procedures, direct staff, and provide customer service.
• Excellent verbal and written communication skills to convey ideas, instructions, and information clearly and concisely.
• Demonstrated ability to actively listen, ask relevant questions, and provide thorough and articulate responses.
• Excellent customer service skills.
• Proficiency with Microsoft Office Suite or related software.
• Working knowledge of Microsoft Office Suite.
• Comfortable navigating computer systems and software to assist customers or manage activities.
• Flexibility with hours: ability to work a 40-hour workweek with varied hours, days, nights, and weekends as business dictates.