Front End Coordinator

About the role

If you’re someone who has a genuine desire to help people live better and healthier lives, join us as we work to be a trusted resource in our communities, offering real people, real food at real affordable prices across the Midwest. If you are ready to immerse yourself in an environment that helps shoppers naturally, intuitively, and enjoyably find real, honest, affordable goodness to meet them wherever they are on their wellness journey, we’d like to hear from you.

As a Coordinator team member, you are responsible for the efficient expedition of customer sales transactions at the front registers. You must maintain proper control of cash, ensure customer satisfaction, and safeguard company assets. You are required to assist customers as needed and maintain a friendly, energetic demeanor while adhering to all procedural guidelines.

Responsibilities

• Ensures customers receive outstanding service through the checkout lanes
• Greets customers entering store and responds promptly to customer needs
• Assists in overseeing the accurate and efficient operation of all cash registers
• Receives payment by cash, check, credit cards, gift cards, or automatic debits
• Operates cash register by passing price coded items across electronic scanner to record price, enter PLU or UPC manually, compile printed list, and display cost of customer purchases, tax, and rebates on monitor screen
• Maintains clean and orderly checkout areas and ensures no personal items are in the area
• Assures completion of all Point of Sale (POS) transactions and the proper control of all cash at the registers
• Models exceptional, fast and friendly customer service
• Reviews Customer Survey and customer feedback from previous day or week
• Prepares, packages, stocks store and display merchandise appropriately
• Ensures price change compliance and food safety compliance
• Orders manual ordered items
• Stocks, rotates, and merchandises facing products according to department procedure
• Ensures all inferior out-of-code products are not sold and removes them from display
• Ensures all products are accurately priced and sales prices are maintained and up to date
• Provides consultation to customers when needed regarding consumer products
• Executes ad set compliance including signage
• Meets or exceeds sales floor condition expectations in respective department
• Promotes a safe work environment
• Reliable and consistent attendance required
• Proper usage of production planner and fresh dashboard
• Other daily tasks as required

Requirements

• High school diploma or its equivalent required
• 2-3 years of related retail experience
• One year of management experience
• Previous experience in a natural foods industry is a plus

Skills

• Demonstrated ability to communicate to team members in a way that provides clear and precise direction
• Demonstrated ability to resolve conflict by addressing root cause issues
• Demonstrated ability to manage multiple tasks
• Demonstrated ability to analyze financial and statistical information and use that information to make informed decisions
• Demonstrated ability to consult with customers on all areas pertaining to their department
• Demonstrated ability to lead an organization that practices working safely at all times
• Demonstrated ability to mentor team members in all areas of the organization, including hourly positions
• Successful completion of all required certifications (e.g., ServSafe Certification)

Physical Demands

• Sit: Rarely 1–2 hours
• Stand: Continuously 1–8 hours
• Walk: Continuously 2–8 hours
• Drive: Frequently 2-4 hours
• Balance: Frequently 34–66%
• Bend: Occasionally 1–33%
• Climb (2–6 ft): Occasionally 1–33%
• Crawl: Occasionally 1–33%
• Crouch/Squat: Occasionally 1–33%
• Kneel: Occasionally 1–33%
• Reach (forward & overhead): Frequently 34–66%
• Twist (45 degrees at waist): Occasionally 1–33%
• Lifting/Carrying 0–10 lbs: Occasionally 1–33%
• Lifting/Carrying 11–25 lbs: Occasionally 1–33%
• Lifting/Carrying 26–50 lbs: Occasionally 1–33%
• Lifting/Carrying 51–100 lbs: Never 0%
• Repetitive Motion Right & Left Grasping: Frequently 34–66%
• Fine Manipulation: Occasionally 1–33%
• Pushing and Pulling: Occasionally 1–33%
• Lower extremities: Never 0%

Environmental conditions may include some extreme temperatures, ventilation, and exhaust fans.

Pay

The pay range for this position is $16.05 - $25.15 per hour. This range represents the minimum and maximum base pay, determined by factors such as market data, qualifications required, and the level of responsibilities associated with the role. Specific pay rates will be within this range and based on your experience, qualifications, and skills compared to the internal team of this role.

Benefits

• Competitive compensation
• Incentive programs
• Recognition programs
• Weekly pay
• Scheduling flexibility
• Paid parental leave
• Team member discount
• Career growth opportunities
• Comprehensive benefits package for full-time team members, including medical, dental, and life insurance
• Programs designed to support part-time members
• 24/7 Employee Assistance Program
• 401(k) plan with employer match