Front Desk Supervisor/ Hyatt House Naples/ FT

Job Duties and Responsibilities

• Provide the highest quality of service to the guest at all times.
• Anticipate and exceed guest expectations.
• Assign specific duties to staff for efficient operation of department.
• Assist in training new associates and cross-training existing associates.
• Assist in interviewing and hiring new associates for the department.
• Promote teamwork and associate morale.
• Treat people with respect.
• Recognize associate successes.
• Have a thorough knowledge of emergency procedures and ensure staff responds appropriately in the event of an emergency.
• Assist Emergency Response Team as necessary.
• Know location and use of fire extinguishers.
• Maintains current list of available rooms for walk situations.
• Covers printing registration cards and ensures accuracy.
• Ensures prompt and courteous service to guests.
• Pre-registers guests according to standards.
• Completes and monitors employee schedule.
• Monitors VIP arrivals.
• Notifies Maintenance Department of any maintenance issues.
• Keeps track of rooms to ensure accurate status and readiness for check-in.
• Hires, coaches and disciplines direct reports.
• Interacts positively and professionally with guests to resolve issues.
• Demonstrate knowledge of EEO policy, Fair Employment Practices and Fair Labor Standards Act.
• Promote a harassment free work environment.
• Acts as Manager on Duty as required.
• Work nights, weekends, and holidays as necessary.
• Perform various other duties as assigned to meet business objectives.

Qualifications

• In-depth knowledge of hotel Front Desk operations.
• Basic math skills.
• Ability to communicate effectively verbally and in writing.
• Strong leadership skills.
• Ability to exceed expectations of guests and team members.
• Excellent time management skills.
• Knowledge, Skills And Abilities:
• Ability to multi-task.
• Team player.

Skills

• Exceeds expectations of guests and team members.

Benefits

• Health insurance stipend which covers roughly half your biweekly cost.
• Free telemedicine and virtual mental health care access for All Associates starting day one!
• Multiple Health Insurance and Life Insurance options.
• 401k Plan + Company Match.
• Paid Parental Leave.
• Paid Time Off.
• Holiday Pay.
• Pet Insurance.
• Employee Assistance Program.

Pay

Pay range between $22-$25 per hour based on experience.

Schedule

Position includes working nights, weekends, and holidays as necessary.