Front Desk Supervisor (Full Time) Towne Place Suites by Marriott Ontario Airport

About the role

Towne Place Suites by Marriott Ontario Airport is seeking a dedicated, guest‑focused, and experienced Front Desk Supervisor to lead our front office team. The ideal candidate will ensure exceptional guest service, support front desk operations, and assist with staff supervision, training, and daily hotel activities. This role is perfect for an individual with strong leadership skills, hospitality experience, and a passion for creating a memorable guest experience.

Responsibilities

• Maintain administrative records, forms, and compliance documents.
• Assist General Managers with scheduling meetings, compiling reports, and managing internal documentation.
• Handle sensitive information with confidentiality and professionalism.
• Supervise front desk operations during assigned shifts.
• Coordinate with Housekeeping, Maintenance, and Sales to ensure a seamless guest experience.
• Balance cash drawers and ensure accurate billing and payment processing.
• Handle guest requests, complaints, and service recovery with professionalism.
• Assist with training, coaching, and motivating front desk associates.
• Prepare and review daily reports, shift audits, and operational documentation.
• Ensure compliance with Marriott brand standards, hotel policies, and procedures.
• Monitor room availability, reservations, check‑ins, and check‑outs.

Required Knowledge, Skills & Abilities

• Front Desk hotel experience required.
• Minimum 1–2 years experience (supervisory preferred).
• Strong organization and attention to detail.
• Ability to balance guest service with administrative work.
• Comfortable working with PMS and accounting systems.
• Ability to work flexible schedules, including evenings, weekends, and holidays.
• Excellent communication and interpersonal skills.
• Strong customer service and conflict‑resolution skills.

Benefits

• Health, dental, and vision insurance
• Paid time off
• 401(k) plan
• Marriott hotel discounts
• Career growth and development opportunities
• Supportive team culture

Schedule

Ability to work flexible schedules, including evenings, weekends, and holidays.