Front Desk Supervisor (Chesapeake Specialty Care)
University of Maryland Faculty Physicians · Annapolis, MD · 1 wk ago
On-siteManagementFull-time
About the role
The Front Desk Supervisor oversees the daily operations of the front desk and reception team, ensuring exceptional customer service, efficient patient flow, accurate scheduling, insurance verification, staff training, and compliance with practice policies and procedures. This role serves as a resource for reception staff, assists with escalated patient concerns, and collaborates with clinical and administrative leadership to support efficient practice operations.
Responsibilities
- Monitor appointment scheduling accuracy and provider template utilization.
- Assist with onboarding and training of new reception employees.
- Conduct performance coaching and assist with employee evaluations.
- Handle escalated patient concerns and customer service issues professionally.
- Ensure accurate collection of copayments, deductibles, and outstanding balances.
Requirements
- High school diploma or GED required; Associate degree preferred.
- Minimum three (3) years of medical office, reception, customer service, or healthcare experience.
- Minimum one (1) year of supervisory or leadership experience preferred.
- Experience with appointment scheduling, registration, insurance verification, and patient check-in/check-out processes.
- Knowledge of medical terminology and insurance verification processes preferred.
- Proficiency in Microsoft Office and electronic medical record (EMR) systems.
- Strong verbal and written communication skills.
- Excellent customer service and interpersonal skills.
- Strong organizational skills with attention to detail.
- Ability to maintain confidentiality and comply with HIPAA requirements.
- Ability to work effectively in a fast-paced, multi-provider healthcare environment.
Pay
The base salary range for this position is between the low and high end of the stated range. Exact salary will depend on factors including geographic location, skills, work experience, market conditions, internal equity, responsibility, and qualifications.