Front Desk Coordinator

Imagine working in a place which delivers best-in-class patient care and focuses on putting every patient first, every visit. Our guiding principle is empathy, and we want you to join us on our mission to transform the dental experience. Our practice partners with North American Dental Group, which provides us with the necessary support to ensure excellent patient care. We use our individuality and dental expertise to practice group dentistry and ensure every patient leaves our office feeling satisfied.

Responsibilities

• Must be dependable and skilled in quality control when handling financial information, performing insurance verification, and preparing end-of-day reports, always keeping our patients worry-free.
• Performs clerical tasks such as sorting, opening, distributing mail, scanning, and photocopying.
• Answers phone calls and provides information to callers; greets visitors/patients; schedules, verifies, and confirms patient appointments.
• Explains procedures and/or services to patients using dental knowledge.
• Presents financial policies and arrangements to patients; collects co-payments and verifies insurance coverage as appropriate.
• Tracks appointments due to no-shows, cancellations, and late arrivals.

Qualifications

• High School Diploma or equivalent (Associate's degree preferred).
• 1-5 years of customer service, insurance, or dental experience preferred.
• Knowledge of dental software, Microsoft Office programs, as well as the ability to learn new programs as needed.

Benefits

• Competitive paid time off for full-time and part-time team members, which increases as you grow in your career with us.
• Comprehensive benefits package, including 401k.
• Constant opportunities for career growth and continuing education.
• An exciting atmosphere that allows for freedom and individuality—enabling our team to always strive to do the best for our patients.

Schedule

Monday through Thursday, 7:30am–5:30pm.