Front Desk Supervisor | Atlanta Le Meridien
About the role
Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures.
Handle guest complaints ensuring guest satisfaction.
Assist staff with their job functions to ensure optimum service to guests.
Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
Present guest folios and process payments.
Adhere to payment, cash handling and credit policies/procedures.
Responsibilities
- Supervise all aspects of the Front Desk functions, in accordance with hotel standards.
- Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.
Qualifications
- Minimum one year experience in a similar position.
- Prior supervisory experience a plus.
- Satisfactory communication skills with guests, management, and co-workers.
- High school graduate or equivalent, some college preferred.
- Bilingual English/Spanish a plus.
- Knowledge of local activities and attractions appropriate for clientele.
About Shaner Hotel Group
Shaner Hotel Group is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands—including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com!
About The Team
We have an amazing opportunity for you at our beautiful Le Meridien, located in suburban Atlanta (Dunwoody, GA), a Marriott branded hotel, part of the Perimeter Center. Located just steps away from the Perimeter Mall, this boutique hotel offers on-site dining at the Portico Global Cuisine. We offer a state of the art fitness center, poolside cabanas and over 10,000 sq. feet of meeting spaces. Start your hospitality career with the award-winning Shaner Hotels!