Front Desk Supervisor
About the Role
VI Resorts at Homestead in Lynden, Washington offers a Pacific Northwest countryside resort setting. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences, with opportunities for career growth across 60+ resorts.
Job Description
The Front Desk Supervisor provides dynamic leadership for the Front Desk, Housekeeping, and Engineering teams, driving exceptional resort standards, seamless daily operations, and an unforgettable owner experience. Through strong leadership, teamwork, and a passion for continuous improvement, this role inspires excellence and ensures every stay exceeds expectations.
Responsibilities
- Lead the Front Desk, Housekeeping, and Engineering teams to maintain all units and public areas to VI Resorts by Westgate standards of cleanliness and quality.
- Partner with the General Manager to foster positive owner relationships and ensure smooth resort operations.
- Provide support to the General Manager as needed, including assuming their duties in their absence.
- Supervise Front Desk staff, including scheduling, performance management, and providing hands-on support.
- Collaborate with department leads to create staff schedules that balance operational needs and budget guidelines.
- Assist in monitoring resort fiscal performance, preparing monthly variance reports, and submitting invoices for products and services.
- Support financial operations by preparing weekly, bi-weekly, and monthly reports and aiding in the annual budget process.
- Represent the resort at HOA meetings and other resort functions as needed.
- Perform other tasks assigned by resort operations leadership to ensure excellence in service and operations.
Qualifications
- Previous supervisory experience is a plus.
- Two to five years of customer service experience.
- High School Diploma required.
- College degree or equivalent work experience, preferred.
- Must hold a valid driver's license.
- Experience with Microsoft Office products.
- Written and verbal communication in English is required.
- Must be detail-oriented with effective communication and interpersonal skills.
- Ability to adapt to various tasks, perform effectively under pressure, and meet deadlines consistently.
- Must be able to work independently with minimal supervision.
- Ability to demonstrate good judgment when dealing with owners and staff members.
Additional Details
This role begins part time and includes training across front desk operations, leadership responsibilities, and housekeeping exposure. As business needs and budget allow, there may be future opportunity to move to full time status. Any change would be based on operational needs and performance and is not guaranteed.
Benefits
- Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
- Paid Time Off – Vacation, Sick, and Personal Time to Recharge
- Paid Holidays
- 401(k) with Generous Company Match to Support Your Future
- Daily Pay – Access Your Earnings When You Need Them
- Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
- Wellness Programs to Support Your Well-Being
- Flexible Spending Accounts (FSA)
- Tuition Assistance to Help You Grow Your Career
- Military Leave
- Employee Assistance Program (EAP) – Support When You Need It Most
- Life, Disability, Accident, Critical Illness, and Hospital Insurance
- Pet Insurance for Your Furry Family Members
- Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
- Low-Cost Gym Membership
- David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members' Dependents
- Career Growth and Advancement Opportunities
- Community Involvement – Give Back and Make an Impact
Pay & Schedule
$27 USD per hour. Full-time employment.
Lynden, WA