Front Desk Supervisor

About the role

VI Resorts at Homestead in Lynden, Washington offers a Pacific Northwest countryside resort setting as part of VI Resorts by Westgate, North America's largest owner-controlled timeshare and vacation club. Guests enjoy tranquil surroundings, well appointed condos, and easy access to the Lynden/Bellingham region. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you'll be joining a team committed to excellence and creating unforgettable vacation experiences, with career growth opportunities across 60+ resorts.

Responsibilities

• Lead the Front Desk, Housekeeping, and Engineering teams to maintain all units and public areas to VI Resorts by Westgate standards of cleanliness and quality
• Partner with the General Manager to foster positive owner relationships and ensure smooth resort operations
• Provide support to the General Manager as needed, including assuming their duties in their absence
• Supervise Front Desk staff, including scheduling, performance management, and providing hands-on support
• Collaborate with department leads to create staff schedules that balance operational needs and budget guidelines
• Assist in monitoring resort fiscal performance, preparing monthly variance reports, and submitting invoices for products and services
• Support financial operations by preparing weekly, bi-weekly, and monthly reports and aiding in the annual budget process
• Represent the resort at HOA meetings and other resort functions as needed
• Perform other tasks assigned by resort operations leadership to ensure excellence in service and operations

Qualifications

• Previous supervisory experience is a plus
• Two to five years of customer service experience
• High School Diploma required
• College degree or equivalent work experience, preferred
• Must hold a valid driver's license
• Experience with Microsoft Office products
• Written and verbal communication in English is required
• Must be detail-oriented with effective communication and interpersonal skills
• Ability to adapt to various tasks, perform effectively under pressure, and meet deadlines consistently
• Must be able to work independently with minimal supervision
• Ability to demonstrate good judgment when dealing with owners and staff members

Additional details

• This role begins part time and includes training across front desk operations, leadership responsibilities, and housekeeping exposure
• As business needs and budget allow, there may be future opportunity to move to full time status; any change would be based on operational needs and performance and is not guaranteed

Benefits

• Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
• Paid Time Off – Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – Access Your Earnings When You Need Them
• Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) – Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members' Dependents
• Career Growth and Advancement Opportunities
• Community Involvement – Give Back and Make an Impact